NAPA Auto Parts

Feb 21st, 2024

Customer service was excellent
Feb 18th, 2024

Jan 28th, 2024

Great service
Jan 13th, 2024

I originally purchase a Optima RedTop battery here two and a half years ago, within 9 months it was dead and swapped for another, within 6 months that second RedTop also died, was brought back, and swapped out for yet another RedTop despite my inquiring about upgrading to a YellowTop instead. Fast forward 8 months and now the third RedTop is totally dead too. Ive gone through the vehicle these batteries have gone in with a fine tooth comb after the second battery went out (to rule out that the car was killing them). I replaced the alternator with a new one to no avail, replace it with the rebuilt OEM one that was on the car originally also to no avail, I replaced the alternator charging cable with a higher quality/thicker one, I cleaned all my ground points and spent at least 120 hours trying to track down a potential phantom parasitic draw that kept killing these batteries, only to find that there was absolutely no parasitic draw whatsoever. Not sure if your entire shipment of Group 34 Optima RedTop batteries was absolute trash, but Id like this resolved via replacement with a Group 34 Optima YellowTop. I will gladly update my review if this is done for me to ensure high quality customer service, because having to replace 3 different and very expensive batteries in 2 and a half years is absolutely ridiculous to anyone you could ask.
Nov 3rd, 2023