Sora

Great place to live if you work downtown, as it is skyway connected. Apartment units are very nice - well-laid out, with concrete walls between units - I have hardly been able to hear a peep of outside noise from within my apartment unit. Great value for the price point. Also, Lorenzo, one of the leasing agents, is a great guy. He is very friendly and patient and willing to go above and beyond to help out when needed. He helped me resolve a tricky billing issue I had with Xcel Energy, patiently following up with Xcel Energy and myself to figure out and resolve the issue. I can't imagine receiving better service at another apartment building.
Mar 19th, 2024

The front desk and the office guy helped us so much while figuring out a problem with our air bnb room, the maintenance guy did so much to help us as well even left for the night and came back to help us again with the key. They also offered us snacks and water for the inconvenience that occurred with our room not working. Truly a great place, also sounds like a beautiful place to live as well
Feb 25th, 2024

It sucks to have to bring this to google reviews because I truly enjoyed my time living here but due to how god awful communication skills from the management are, I felt this is necessary. Just hoping I can save someone a massive headache. If you're going to live here make sure you pay close attention to the breakdown of your monthly bill. They will tell you you need your own renters insurance to move in, but then charge you $15 every month for their own renters insurance charge. I had to ask every single month to get this removed from our statement, considering we provided our own policy which was required to move in. I usually had to ask multiple times every month too due to no response. We had extended our lease 5 days into the month of August, and upon move out they charged us a full extra month of utilities for those 5 days. I followed up MULTIPLE times trying to get some kind of explanation - never got a response back & still have yet to receive our deposit. I'm sure they will take those charges out of our deposit too. The charges even included 2 months of renters insurance they never credited back to us. 6 weeks post move out and I still havent heard from them other than Ill look into this and no further follow up. I cant say Im surprised that 6 weeks after move out, we still have yet to receive our security deposit, although I know management has my forwarding address. I was told at our move out inspection we would receive the deposit back in full. Besides that, the grills never worked once when we lived here. All the weights got stolen out of the gym & instead of replacing them they just took the weight rack away. One of the 3 treadmills was always broken as well. The underground "resident only" bike storage rack got broken into and every bike that didn't have an industrial bike lock got stolen as well. Management did nothing to address this and didn't really put any effort into helping with the police report / finding any footage. They also advertise 7 day a week security but they do not have it! They had on-site security for 1 month out of the 12 we lived there and maybe an occasional weekend or 2 lol. I will say we loved our unit & we had little to no problems with anything in the unit itself. Whenever we had maintenance requests, which wasn't often, the maintenance guy was very prompt and helpful. The front office workers are very nice people but I'm only saying this because they realllllly need to work on actually responding to their residents. The lack of communication is unacceptable. There are only 6 floors of residents. There's no way the management is THAT busy and not seeing my messages.
Sep 27th, 2023

Im from Chicago. Came up to MN to tour apartments for the weekend. Scheduled my tour with Sora a week ago for Saturday at 11am. Im in the lobby of Sora rn as Im writing this. No one is here. Tried calling. Office is closed. Yall flaked on my apartment tour. I paid for street parking already too. Wack.
Aug 30th, 2023

My experience was that of Peter's, once they got my money, they stopped responding to emails and wouldn't answer my questions. Only when I requested a refund by emailing the email address they are leaving under their reviews did I get a response saying, I believe there was some miscommunication and would like to work this out with you over the phone. I replied with, if I continue to work with you I do expect to be compensated in some way for my troubles. I got a phone call from them saying I was denied because they could not verify my income. I was pre approved for the apartment before even applying. I was so over it that I did not even bring up the fact that they had pre approved me. I still have not received my refund, they are required by law to return the prelease deposit within seven days of denying you. If a landlord violates any requirements of the pre-lease deposit, the prospective tenant may receive the amount of the pre-lease deposit, plus one-half of that amount as a penalty towards the landlord. If they refuse to give you your money back, do a Consumer Assistance Request Form on the Attorney Generals Office website. You may be under new management but your customer service skills are still horrendous. YOU ALL HAD THE RIGHT ADDRESS, YOU DID NOT SEND MY CHECK WITHIN 7 DAYS OF YOU NOT APPORVING ME FOR THE APARTMENT, I APPLIED IN APRIL AND MY CHECK WAS DATED FOR JUNE! STOP GASLIGHTING PEOPLE!
Sep 23rd, 2023