Soo Line Building City Apartments

Attempted to call to set up a tour. I spoke with an individual named Renee, who not only seemed to be disinterested in my questions, also scoffed at me over the phone when I said I was looking at other communities in the area, as if I had offended her when I named a few luxury options nearby. Very stand-offish and dismissive. Renee also was not accommodating to tour times. We requested 5:15PM, as it would work best with our schedules. Renee stated that wasn't going to work; yet my friends who toured that day said they were able to tour at 5:30 and that whomever they spoke with was more than happy to set up a tour time. These are some pretty serious concerns and inconsistencies. If you're interested in touring, maybe set something up online if possible.
Apr 9th, 2024

I've lived at Soo Line for nearly 6 years, even previously left a 5 star review because the building and management was incredible at the time. But since then, while Isaak and Charles are absolutely amazing, the most recent manager Renee is extremely rude, condescending, and always talks to you like you're a nuisance, not a resident. I have had many negative experiences chatting with her and requesting her help whether it's regarding my lease, parking, or maintenance. Very sad to say I will be looking for a new place to live once my lease ends solely because of this manager.
Feb 18th, 2024

Like others who have left reviews recently - have had a negative experience with the current property manager Renee. Leaving a one star review as I currently would not recommend living here to others. I personally never worried too much about others' complaints about management as I tend to keep to myself and dont typically require much help from the office. But management has really created a negative atmosphere and ruined our experience. Have lived at the Soo Line for over three years. Things have really gone downhill with Renee as the manager. She has been rude, difficult to work with, and altogether unpleasant. Communication is nonexistent when there are issues, eg the front door and therefore only the intercom was broken for weeks without communication or updates. My washing machine was leaking and our maintenance request took over 40 days to be resolved. My dishwasher recently wasn't working and it took three weeks to have someone repair it. Both times required me following up repeatedly. They have a 24 guarantee to respond to maintenance requests but that has not been true in my experience.
Feb 18th, 2024

Dec 29th, 2023

We lived here almost 5 years. Location is amazing and its in the heart of the city center. The amenities are great and the rooftop pool is great all year around. When there is issue that needs to be taking care of, the office will just ignore the issue and never respond or they say request closed on the app they make us use. Residents just destroy the amenities. They wreck the rooftop/pool and skydeck area with parties. The gym has wobbly weight benches and the sanitize wipes are as dry as the desert. Constantly I smell marijuana in the hallways. I just want to feel safe in my own home, but here I honestly dont. I just feel like the management team really doesnt care and just want the occupancy to be full. So sad this place was a great place, now its just not.
Nov 9th, 2023