Midwest Radiology Suburban Imaging - Maple Grove

Called over 3 times. 1st time, the front desk gave a wrong fax number to fax the order form even after reading out the number twice. Second time, I verified the fax number that's on the website. I faxed the order form from the local UPS and had the confirmation number as well. She said she will get back in the evening, never got back. I emailed as well. Got no response. Horrible & irresponsible service with rude staff. Wouldn't recommend. I would rather get my test done in NYC on my way back. No amount of justification/comments by the owner can rectify the inconvenience I suffered today. I hope the calls are recorded to revisit a training opportunity for the staff.(also the staff kept explaining how faxing is secure over email. Gmail is more secure than faxing because email is typically encrypted. I didn't have the headspace to explain all this. Since many clinics are HIPAA compliant, I would recommend using email that's more secure. Traditional faxing is the least secure because the traffic is not encrypted.)
Aug 5th, 2023

May 31st, 2023

Thank you, Jen C, for being a fantastic human! Your kindness and compassion are palpable. Who knew a CT scan could be enjoyable(:
Nov 9th, 2022

Excellent patient service and kind staff.
Sep 29th, 2020

Stay away!! Incompetence reigns supreme! Check in: Less than enthusiastic front desk staff gave me my paperwork to fill out. I sat down to fill it out, and it was another patient's record! Had all his personal information right there for me to see! Yikes! Billing: My insurance company paid them 3 days after services were rendered. I received a bill from Suburban Imaging a month and a half later asking for the full amount. I called and told them I had a copy of my EOB showing that my insurance company had already paid them their part. I sent back the bill to Suburban Imaging along with my responsibility of less than $50, and the EOB. A month and a half after that, I got a second bill, again for the full amount, threatening to turn me over to a collection agency! My insurance company has assured me that they paid Suburban Imaging 3 days after my visit. Now, due to Suburban Imaging's incompetence, I am facing the threat of a collection agency, and a ding to my credit score! These people are unbelievable - trying to double dip - took the money from my insurance company, and now they are coming after me for the full amount! I will never go back here!
Sep 19th, 2020