Rooms and Rest Furniture and Mattress

Our service was fast and efficient. We love Rooms and Rest. The store decors itself has a wealth of decorating and furniture placement ideas and the furniture is wonderful!
Mar 17th, 2024

Mar 17th, 2024

Ryan helped us and was very nice and helpful
Mar 16th, 2024

Good experience. They were not pushy and let us look at our own pace.
Mar 15th, 2024

Bought a sectional about a year ago. Told in store you better get the $400 protection plan, too. That way if ANYTHING happens in the 1st few years, youll get it fixed no extra expense. I proceeded to purchase protection plan. Mere months later, I call the store and reported the severe pilling we had on almost all of the cushions and was told call the protection plan place, they will help you. I call the protection Plan company and they say that falls under normal wear and tear, youll have to contact the store. I proceed to call the store back and talk to the same rep, who tells me to go ahead and send in a picture of the pilling. I do that. Then get a text saying yeah, we dont cover that, pilling is considered normal wear and tear. Which makes no sense as to why they even had me send in a picture if they werent going to help with that, anyway We also found recently that the carpet underneath one of our recliner sections is completely ripped up, due to the recliner arm scratching and pulling it up. Unfortunately, the only way to get anything replaced with the protection plan is if you can provide a photo of your cushions with a big spill or something on them so Very unfortunate how mislead we were here and that our sectional is so pilled it feels like we are sitting on sandpaper (againnormal according to them..) Would highly recommend going anywhere but here. Terrible products and terrible service overall
Apr 6th, 2024