Citizens Bank Minnesota

Jon Maier and the staff at Citizens Bank Lakeville are amazing. I recently had great frustration with the branch manager at the Watkins location of Citizens Bank, changing the rules (or clearly not understanding them!) regarding access to my recently deceased mother's bank accounts. When I walked into the Lakeville branch, I was greeted with professionalism and a great attitude of helpfulness. Within 10 minutes the staff at the Lakeville branch had my situation resolved, thanked me for my time, and I was out the door with a check in my hand. Bravo, Citizens Bank Lakeville!
Jul 27th, 2023

I love Citizens because they still have the small town bank feel with good product options. I have done numerous refinances and purchases of my investment properties & their rates & fees easily beat the competitors at the time. Also, there is something special when you call or go in for a banking need & you recognize the same faces there to help you! My kids love the Santa Claus event in December!
Aug 7th, 2021

I just helped my dad who doesn't speak english to open a bank account near his house. I think may very Cumbersome, speacially at this moment most people can not work. It may take long time to go through everything. I can't believe this local bank make that so easy at drive thru. Stuffs are nice and patient Work efficiently. Thank you every one who still working at this branch. You guys r awesome.
Apr 3rd, 2021

Truly a disappointment. I sought out this institution for a home refi because of the low offering rate. I submitted the online app which it turns out was an utter waste of time because the folks processing the loan cant see the data. In the course of 4+ months I had to send multiple copies of the same forms, communication back and forth was dismal throughout the process. When we finally reached closing, I the customer, had to call my current mortgage company to get the pay offs despite being told they had open lines of communications with the current lender. I showed up to closing that had been pushed back unbeknownst to us. We eventually signed paperwork only to find out Citizens had not sent over all the docs so we had to make more arrangements to finalize. One would think if you spent 10k in closing costs that the customer wouldnt have to hand-hold to this extent. All said and done, no apologies, no thanks for you business - really not a way to do business in any form.
Jul 29th, 2020

Jun 6th, 2020