Wells Fargo Bank

Works fine..had an issue walked in figured it out.
Jan 21st, 2024

My husband and I made an appointment in September to open up a trust account and we were meeting with Jill. As soon as we entered the lobby, we had arrived early, she offered us coffee while we waited for our scheduled time with her. (That was one of the best cups of coffee I had ever had.) Jill was not familiar with the type of trust account we were setting up but she very kindly and patiently got the information that she needed and helped us open the account. We were very thankful for how efficient she was in answering any question we had and if she didn't know she found out. What was a difficult day for us she put us at ease.
Dec 29th, 2023

This place is a joke. Terrible phone service and in-person customer care is flaccid at best. You'd be better off putting your money anywhere else before you use this branch of wellsfargo.
Nov 24th, 2023

If I could give zero starts I would. Went to make an auto payment in store like I have been in Monticello for years. Applied as a principal only payment, and even though I made a $700 payment Im getting a collections call from Wells Fargo despite making my payment a WEEK EARLY. I said I wanted the extra to go towards principal, not the entire payment. This branchs incompetence almost hurt my credit when Ive been making on time payments for years. Thankfully I had the receipt when I called them back. And thankfully I got rained out at work today and actually had time to call them during business hours. These incompetent tellers cant be trusted with your money.
Oct 11th, 2023

Worst experience at a bank I have ever had. It is fitting they only have a 3 star average review based on this poor service. Jill Marie Davis is a thief and over charged me for cashing a payroll check. I do this every week at other locations as I get paid mileage weekly In the form of a paper check and never have I been charged the fees that Jill made me pay today, I requested a manager and there was no manager in apparently. She also made me extremely uncomfortable asking personal questions about my last name and then stating oh we have someone else with ur last name we have been trying to contact in regards to a overdue balance. I was adopted at a young age an my name was changed and had to explain all of this to her out of embarrassment. Do yourself a favor and follow up with her service methods
Mar 10th, 2024