Evolve IP

Do not consider Evolve IP for your phone needs. We have experienced phone outages for a couple years but finally had to prioritize a move to Microsoft Teams phones after 3 full business days of outage. We will be saving $1,000 a month and will not have outages and lost revenue. We should have done this years ago. The only good thing with Evolve IP was a guy named Wayne who was super responsive and helpful after many days of being ignored. Wayne deserves a 5 but the company deserves a 0 so I will settle for the lowest rating I can give which is 1. I am only writing this to help others a lot of expense and frustration. :)
Sep 18th, 2023

This company is horrible to deal with, we had their service for a few years and we experienced outages like crazy. Maybe 2 times per month. We switched over to Comcast over a year ago and sent a termination letter with all our business lines being moved over. They have continued to bill us for no services, when you call to deal with it nobody responds or answers phone calls. A year later they are still charging us. If anybody knows how to handle, please let me know.
May 30th, 2023

Avoid at all costs! They really don't care about their customers.
Apr 2nd, 2022

I would give less than 1 star if I could. Customer service and NOC team is nice enough and they try, but they aren't knowledgeable enough about the services they are providing to assist promptly. Currently we have services that have been down for over 24 hours - still no resolution in sight.
Sep 22nd, 2021

pretty awful support. Avoid at all costs
Jan 12th, 2021