Rogers Behavioral Health Minneapolis

I feel hurt. Update(9/28/22) So, five months beyond my daughters disastrous one-week stay at Rogers Behavioral Health (adult eating disorder program) she is now recovering at a highly recommended clinic elsewhere. After six years battling anorexia and two prior clinics, she is experiencing real recovery from a facility that is noticeably different and has a significantly better approach to healing. Her experience at the adult unit left her with ptsd for weeks. The Rogers medical review staff completely under diagnosed her and created this horrible scenario. In our haste to admit her, we made assumptions about Rogers expertise, based on a prior stay in adolescent care. I cant say enough good about that experience three years ago. We fell in love with that program and Oconomowoc, so upon her return we, logically, assumed an equivalent experience..not even close. We dropped her off and that very night she called telling us that the program was bad. If you have a loved one who has or is experiencing an eating disorder, you know that those sweet girls are manipulated by a voice that changes them and will make them lie. We thought that was the case. Throughout the week she continued to express panic and fear, expressing abandonment and letting us know her therapist was incompetent. Sadly, she was telling the truth. In our desperation, we began calling any Rogers number to find out what was happening. After a certain hour, all calls are directed to admissions. Admissions wouldnt give us a contact number. Admissions after hours showed no sympathy or willingness to help. Eventually, we were able to find a contact. During the next few days we had calls with her team. Her therapist couldnt tell us what she had eaten that day, if she had bathed or who her superior was. After only one week we discharged her and brought her home. During her week at Rogers she only ate broccoli at one meal and never showered. She cried much of the 5 hour trip home. Her therapist walked off the job just days after we discharged her. Rogers opened an internal investigation upon our complaint and found no apparent issues on their end. I sincerely hope that Rogers has taken steps to resolve the utter failure of that program. Again, our experience three years prior in adolescent care was stellar, so there is potential. The adult program failed, in that, it provided zero accountability and a total lack of experienced staffing. If they have not changed their philosophy, I would not recommend them and would point them to a facility in Oklahoma that is a gold standard in care. Update(4/2/24) Two years since this unfortunate experience with the Rogers Behavioral Health Adult Eating Disorder program. I truly hope that this facility in Oconomowoc has made vast improvements to their adult program. If it wasnt for the incredible care she received at Laureate in Tulsa, Oklahoma, she wouldnt be in the state of recovery that she is now. If her mother and I hadnt intervened and removed her from the disaster of a program that was the Rogers adult program in the Spring of 2022, she would have needed immediate medical care. My hope is that Rogers has made the changes necessary. Again, her first experience at Rogers, as an adolescent, was very good, so the potential is there. Salt in the wound was Rogers investigation which indicated no wrongdoing on their part. When you drop your daughter off only to find out she hadnt showered in a week and only had broccoli at one meal, theres wrongdoing. When her therapist admits she hasnt had much experience with eating disorders, theres wrongdoing. When nobody on the staff is able to or willing to give you insight as to what is going on and youre 5 hours away, theres wrongdoing. I could let this go, but when my daughter who is two years beyond this experience still wont discuss the experience I wont let it go. Rogers gladly took our money upfront, but were unwilling to refund the money, fully knowing they were negligent. This is retribution by Google review.
Apr 1st, 2024

Very intuitive and caring group of staff that put in serious work for the patients and teach many helpful tools and knowledge while keeping the learning environment fun and safe.
Feb 11th, 2024

Feb 8th, 2024

Cold, impersonal, no focus on patient care. Reprehensible. Rogers Behavioral Health Eden Prairie declined treatment for my adolescent daughter who suffers from an eating disorder because she previously had passive suicidal thoughts. Intake staff erroneously identified her has having active suicidal ideation. Based on this misinformation, the clinicians flatly refused her treatment and, even worse, refused to discuss the matter with me. Coping with a daughter struggling with her mental health is difficult enough without incompetent mental health professionals playing hot potato with her case. They are beneath contempt. I will be reporting this to the state and they should have their license revoked.
Jan 10th, 2024

Abosluty disgusting the way I was treated here, they racially discriminated against me and KICKED me out of the program for speaking to another patient about my culture. The staff members lied and said I said a slur when I didn't. The staff members there were Sabrina and Lisa, both behavioral therapists.
May 20th, 2023