Johnson Fitness & Wellness Store

Once again these guys have helped me out with great service. it"s worth it to drive out to their store.
Jul 27th, 2022

Very happy with the quality of the exercise equipment! (Horizon elliptical and treadmill). We had a small miscommunication with the delivery folks, but when we called about it, Joe and Cody bent over backwards to get it straight. Very impressed with the can-do attitude of these two guys as well as the professionalism of the guys that delivered and set up the equipment. (Dennis M. was lead on that crew). We can recommend these guys without hesitation.
Feb 21st, 2022

Aug 4th, 2021

Went in to look at exercise bikes and the staff was very friendly. They made recommendations based on how we advised we use our current one. They had us try the ones that met our requirements out, even explaining the differences including the trade offs of the models and pricing. A good experience and why I've purchased from them three times now.
May 1st, 2021

I had a really good experience purchasing my equipment through this location on Jan 7th. So this review is based more on the communication around service. After 2 days of light use, my Horizon Fitness Elliptical incline motor broke. I called Horizon Fitness for warranty information (as I was told to do by JF). Horizon sent out a new incline motor (which was on back order, which makes me believe this isnt the first time this has happened), and told me that someone would reach out regarding repairs. In the meantime, the elliptical would not even turn on, at all... So I called Horizon back and told them the issue, and then they sent out a new circuit board. In the meantime, I called Johnson Fitness back to schedule the service as I was told to do. I was given a phone number to call in order to schedule service and as of today, February 20th, I have called this number 10 + times and left at least 6 voicemails with zero response or communication. I have called the original location back and the best answer I have gotten about the lack of response is Well, well send an email and let them know youll be calling. As far as Im concerned, this place doesnt take any responsibility for getting a machine serviced to earn a repeat customer. They seem way more concerned about getting a product out the door instead of getting the customer to come back for a future purchase. Not impressed at all. Maybe a negative Google review will light a fire... Well see.
Jun 1st, 2021