LaMettry's Collision, Inc.

When people say there is no customer service they have not worked with LaMettrys. From my contact with Mike,LaMettrys rep at BMW Minnetonka,to picking up my car yesterday all of the LaMettrys staff have been outstanding. Nickole, my LaMettrys rep, worked to get my car restored to its original condition. This required ordering what Farmers requested for repair. Twice the used parts came. First one had rust and second one did not meet LaMettrys standards. Nichole worked to get new parts for my repair. The stress one experiences trying to work with an insurance company was all handled by LaMettry. Shout to front desk staff for stress free drop off and pick up and being fun on top of it. I would highly recommend LaMetrrys.
Apr 11th, 2024

We are very pleased with the service provided by LaMettrys in Chanhassen. The entire team was amazing, from the 2 woman that worked the front desk (sorry, didnt catch their names) to the folks who worked on the car. Also, my customer service rep Larry was awesome. He provided a detailed description of the work that was done along with costs, and gave me updates on the status of my repairs throughout the process so I always knew where things stood. My car looks amazing. We are very happy customers and would highly recommend LaMettrys to anyone who needs auto work done.
Apr 9th, 2024

Communication was difficult. Also, there were some things in my car that were cleared out and never seen again. Disorganized.
Apr 8th, 2024

Great service! Larry kept me updated throughout the whole process. Highly recommend!
Apr 7th, 2024

LaMettrys has fantastic service, great communication and attention to details. The repairs ended up looking as good or better than new. Very pleased.
Apr 7th, 2024