Genz-Ryan Heating, Cooling, Plumbing, & Electrical

Services: A/C system repair, Heating system installation
Jul 4th, 2023

Service: A/C system maintenance
Jul 4th, 2023

I highly endorse Chris Norman. He is professional, polite, and knowledgeable. He does a great job explaining complicated issues with simple analogies. Two thumbs up for Chris Norman! Thanks, Andy W Service: HVAC system repair
Jul 4th, 2023

Answered any questions we had. Professional, knows his stuff. Seemed to really like his job too :) which is nice to see. Always had a smile. :)
Jul 4th, 2023

We requested a service agent from Genz Ryan to come out and inspect/fix a clogged A-coil drainage line. This was causing water from condensation to back up into the HVAC unit and spill out onto our basement floor. When the agent arrived, I went down to the unit with him and explained the issue and our best guess at the cause (a simple clog in the PVC drainage pipe). He then spent the next 60 minutes running various diagnostic checks on the unit as well as the exterior AC unit. All of this is likely standard Genz Ryan procedure. At the end of his diagnostic checks he noted a slightly leaking solenoid on our humidifier system (completely unrelated to our issue), but said he couldn't find anything else wrong with the AC system. At that point, I again redirected his attention to the problem of the water pooling in the A-coil compartment likely caused by a clogged drainage line. He then spent 10 minutes inspecting that portion of the system and eventually agreed that this was the issue. He went out to his truck to draw up some quotes for a fix. The quote that he came back with was for a $925 complete replacement of the drainage piping. When I balked at the cost and the overkill of such a solution, he actually agreed and said that a DIY solution would likely be cheaper. In the end, I rejected the proposed $925 repair estimate, paid the $99 fixed service visit fee, received no service, and fixed the issue myself with a $4.99 pipe snake from the hardware store at 25 minutes of labor. I could not in good faith recommend Genz Ryan to a friend. They provided absolutely no value, did not have a practical, cost-effective solution to a simple issue, and tried to upsell me on unrelated maintenance services (spraying out my exterior AC unit and duct cleaning).
Jul 3rd, 2023