Urban Planet

Mar 24th, 2024

Feb 15th, 2024

loved this store so much. All the clothes were great quality, the employees were all very nice, and I got some of my favorite clothes from there. I went to 32 stores trying to find good clothing I liked as a young teenager, and this was the only store I found many cute and affordable clothes! definitely recommend bringing your teenagers here!
Dec 24th, 2023

Great customer service, and prompt response
Nov 30th, 2023

Falsely accuses customers of shoplifting for simply wearing their product!! Came to shop after work and happened to be carrying my work shoes while wearing slides I previously purchased. Mind you the two women acknowledged me when I came in. Not to mention I was on the phone almost the whole time I was in this store. Browsed their new selection as I LOVE their sandals and slides, didnt find any I liked and left to a different store. While Browsing a different store Security approaches me as I was shopping (HOW EMBARRASSING) stating I stole the shoes I was wearing!!! and I tell them exactly what happened. Apparently carrying your work shoes while wearing other ones is very suspicious even when youve had them on your feet before youve even entered the stores general vicinity!! I myself work for a HUGE retail company in the very same mall and have PLENTY of experience around customer service and AP. This store does NOT know assuming positive intent and prevention through service. Try connecting with your customers before assuming theyve stolen. Let alone WHEN THEY HAVENT EVEN SHOWN EXTERNAL INDICATORS. A simple are you finding what youre looking for would have prevented this whole deal as your fitting room associate would have seen I had ALREADY been wearing said slides, let alone the fact theyre so worn the label is faded!!! Glad to say I will NOT be returning to this location. Do better and educate yourselves in proper asset protection training to prevent future embarrassment for your company.
Feb 29th, 2024