Walmart Vision & Glasses

Mar 3rd, 2024

Melissa, was very patient, thoughtful, and helpful. Thanks for helping me find the right glasses!
Feb 25th, 2024

Faduma was fantastic during the entire visit! She helped me pick out multiple pairs of glasses and Im so excited for what we picked out! Would highly recommend this Vision Center for the people and the huge selection of glasses.
Oct 18th, 2023

Melissa peterson, vision center manager, spent a great deal if time helping me pick out glasses. She is friendly, professional and so very patient. She made my day!
Oct 13th, 2023

Disappointing Experience with Mellisa at Walmart Vision Center I recently had an unfortunate experience with Mellisa, the manager at Walmart Vision Center, when she was ordering glasses for my grandmother. While I understand that mistakes can happen, Mellisa's attitude and the delay in delivering the glasses left a sour taste in our mouths. When we approached Mellisa to order the glasses, she seemed disinterested and had a dismissive attitude towards us. We explained to her that my grandmother was leaving the country soon and needed her glasses urgently. Despite this, Mellisa assured us that the glasses would be delivered within 3-5 days. Unfortunately, the glasses took much longer to arrive than Mellisa had promised. Days turned into weeks, and my grandmother was forced to leave without her much-needed glasses. This was incredibly frustrating, as we had clearly communicated the urgency of the situation to Mellisa. The lack of professionalism and empathy displayed by Mellisa during this entire process was disappointing. As a manager, one would expect her to take our concerns seriously and ensure that the glasses were delivered on time. Unfortunately, she failed to meet even the most basic expectations. While I understand that delays can occur due to unforeseen circumstances, it is essential for customer service representatives to handle such situations with care and provide accurate information. Mellisa's dismissive attitude and failure to deliver on her promises left us feeling frustrated and let down. In the future, I hope that Mellisa and the Walmart Vision Center team will improve their customer service skills and take into account the urgency and importance of providing accurate information to their customers. It is crucial to remember that behind every purchase, there is a person with unique needs and circumstances. Overall, my experience with Mellisa at Walmart Vision Center was disappointing. I sincerely hope that others do not have to go through a similar experience and that the staff at the Vision Center will work towards improving their customer service in the future.
Dec 19th, 2023