Chase Bank

I have tried with this location a few times. Really randomly. The ATM always seems to be down and will ONLY take deposits and never has had cash. Employees are not very welcoming. And not easy to work with. Ill take the extra 10 minutes to drive to a different location just to be treated right and actually get money from my accounts
Jan 23rd, 2024

DO NOT BANK WITH THIS EVIL ENTITY. CHASE CLOSED MY ACCOUNT AND STOLE 21,900.76. I contacted Bloomington Police, the reception Police lady is completely USELESS to help.
Jan 8th, 2024

Justin Siedschlag helped me out and was very professional and helped me with solutions that even there phone/online support could not help me with. I would highly recommend this branch and specifically Justin!
Dec 29th, 2023

Came in to open a CC for the new year. Specifically came into the branch for help with a 0% interest for the first 12 months card. As the associate went through options I asked multiple times the options being presented to me were specifically 0% interest for the 1st 12 months. As long as this worked out, I would be back to open 2 business accounts. She assured me multiple times the Chase Sapphire Preferred Card was a 0% interest for the first 12 months credit card. I was approved and left ecstatic. As I arrived home and was looking through my Chase mobile app I noticed the terms of my credit card did not offer 0% interest for the 1st 12 months, like I made incredibly clear I needed. After speaking with the branch manager Alex i was assured there is nothing they can do but open another credit line for me. Im very curious what kind of New Year employee incentives Chase is offering for Sapphire Preferred sign ups. It must be enough for associates to blatantly disregard the needs of customers. I have banked with Chase since 2017 and was excited to start a new journey with them by opening a personal credit line and a business account. It is unfortunate that i will have to find another bank. I came in with very specific needs so I could lay some foundation to make moves with my small business. If i cant come in and clearly communicate my needs as a personal customer, how i can i trust communicating the needs of my business? I Hope the incentive for opening a line was worth losing a life long customer looking to grow.
Dec 24th, 2023

Opened a new checking account a week ago. The banker was extremely friendly and helpful. So far, I like Chase. However, I do not like the long "holds" they put on a deposited check or a transfer into the account. I have had to make several cash deposits while my other money is on "hold." Word of advice.........deposit cash whenever possible as it's available immediately. I'm hoping my 1st payroll direct deposit has no "holds" on it otherwise, I'm screwed. If so, I will then close this account and stay with my other bank.
Dec 24th, 2023