Merlin Complete Auto Care

Super nice and helpful got me in and out really quick no hassle first time at Merlin and wont be the last
Apr 11th, 2024

Great service and attention to detail
Apr 8th, 2024

We got there a few minutes before our appointment for a basic oil change at 8:00. Staff we friendly. We were led through the sevice area on a yellow brick road of sorts to the waiting area, which was very clean and stocked with drinks and TV. I think I'd prefer walking outside to get to the waiting area and back to the service desk. It seems a waste to have staff leading customers to and from the area. Maybe just ring them when the car is done and they can come to the service desk on their own. Sports are not my favorite and it was playing and they were constantly talking for the hour and 15 minutes I waited. I think it'd be nice have a choice to change the channel. At 8:55, I hadn't heard anything, so walked outside to the service area and explained my don was supposed to work at 9:00, so we needed to go. They finished 15 minutes later at 9:10 and were led back through the service area to the service desk. We paid and left. Overall an okay experience. It's a warm and friendly bunch and the price is good, but wish it'd have finished a little faster. I thinks it's good to tell customers up front that it takes over an hour for an oil change, so we can plan accordingly. Thank you!
Apr 8th, 2024

Don't bother they don't diagnose properly so they can keep having you come back in. Had a new Cadillac converter put on and they cracked the rest of the exhaust system actually went to an exhaust place and had them repair system.
Apr 6th, 2024

Superb customer service and skilled technical abilities from mechanic. 6 stars!!
Apr 4th, 2024