Home Services at The Home Depot

P. J. Murray _{on Google}

Mar 26th, 2018

Purchased flooring from HD. Had problems the first time I used them years ago and stupid me thought they might be better now. Nope. They're all smiles and glad to help you with the sale. God help you if there's a problem after. They'll point the finger to the contractor they use for installations. The subcontractor they use sucks for customer service and HD acts like there's nothing they can do about the installer they sub to. Eventually it got taken care of after the installer made two attempts at the repair. Please feel free to message me for details of my problems. You want flooring, please take my advise and use somebody else.

Dan Winiarski _{on Google}

Sep 9th, 2023

We had Home Depot Home Services reface our kitchen cabinets, install a coffee bar, and install new kitchen cabinet doors. First the good. Our installer, Byron, was awesome! (He was a subcontractor, not an employee of Home Depot Home Services). He was very detail oriented, cleaned up the job site every day, was very friendly, and the portions of the job that he did look great! He even went the extra mile and installed some floating shelves above the coffee bar. Byron was great!
Now the bad. The salesman, Paul was friendly, but a bit pushy. In hindsight, we probably should have delayed our purchase to compare quotes, but the salesman did a good job creating a sense of urgency. So...beware the sales tactics. For example, at one point he offered a couple thousand off. I asked how long we had to consider the offer. He said once he left our house, the offer was off the table. The sales meeting was supposed to be about an hour. It was 2 hours! The salesman promised he would "oversee the project, every step of the way." But as soon as we signed the contract, we never heard from him again. I even emailed him twice during the project with questions, but he never responded to my emails.
We had to pay up front for the job...over $20,000. That was 2 months ago. The job is still not complete, because the measurer measured wrong and 4 of the main cabinet doors were the wrong size...by a lot! They initially told us it would be just a couple weeks to get the correct doors in stock, and they would contact us with an install date for the doors. But they never called. We had to call them a couple weeks later, and then we were told it would be just another couple weeks. Now, they are telling us...hopefully next week. It always seems to be "next week." I suspect that since they already have 100% payment in full, they are putting people on other jobs rather than ours.
Finally, the communication has been horrible, from both the project coordinator and the service manager. They are Chris and Ian. They do not return calls or texts, unless you bug them multiple times. I asked them for an invoice of the project, for my records (a pretty basic request). I left a voicemail. No response. I called again, and Chris told me Ian would call me. Ian didn't call me. So I contacted them again. Then Ian finally texted me, but he didn't answer my question about an invoice. So I texted him back to get the invoice.
No response. A week later I texted him again. He finally responded and said he couldn't provide an invoice. I asked a follow up question about why they could not provide an invoice. That was a week ago. Again, no response as of today.
So...my advice would be:
1) Be wary of salesman tricks.
2) Shop around and have numbers to counter the salesman's offer.
3) Ask for BYRON as your installer. He is top-notch!
4) Get a copy of the invoice ahead of time.
5) Negotiate that you will pay 50% down, then 50% upon completion of the project. That will incentivize them to actually get it done.
p.s. If someone who works at Home Depot Home Services reads this and would like to send me an invoice, I would appreciate it. Services: Home renovations, Installation, Remodeling, Kitchen remodeling