Trinity Health IHA Medical Group, Primary Care - Waterford

My child twisted their ankle, they were in pain. Everyone here is great! Michaelyn and Andrea at the front desk are so nice! They have wheelchairs you can use to get someone out of your car. Tina and Kim were the MAs, and they were very empathetic. Kim fixed the height of the crutches, to better help my child. Kipp is the PA we saw, he was kind and caring. We even got a note to get out of gym! I am impressed! I am so glad they were more interested in my child than in getting my credit card information!
Nov 20th, 2021

Went in for high blood pressure. My reading at home was over 150/100. When this so called nurse took my BP, she said my BP was 120/80, perfect reading right? Today my reading was 175/96 at CVS.. They treated me like someone who just went in for meds, I was sick and asked them for help and was treated poorly. Dr should have rechecked that reading instead he basically told me that I was just having BP spikes and would be fine with a diuretic.
Oct 20th, 2021

Worst experience ever! Saved a spot in line to AVOID waiting forever...ended up waiting for THREE hours after having a strep test done within the first 10 minutes and finding out it was positive. Still had to wait 2.5 hrs for doctor to WRITE a script. End up leaving, go to pharmacy just to find out within the 40 mins before going the script wasn't called in yet. Finally 4 hours after my "appt" time we are getting our medicine and able to go home. WILL NEVER GO BACK HERE. TERRIBLY SLOW.
Oct 19th, 2021

Waited exactly two hours in the waiting room, then another hour for the doctor once we were back in the exam room….. expect to wait a LONG TIME.
Oct 15th, 2021

Had an appointment at 11 made me wait until 1. Watched the waiting room clear out twice. Had my 7 year old there. When I expressed that it was unacceptable one person on the staff q nurse I thing got an attitude
Oct 8th, 2021