Suburban Ford Collision of Waterford

I would give 0 stars if I could. This shop obtained my car in November 2022 after a deer collision smashed in the front of my car. There were multiple parts delays pushing the date I'd receive my car further back. I received it in February with the airbag light on, which put my safety at risk. My ambient temperature sensor also was not working, and my car made a sound when I accelerated that was not normal. The collision shop did not apologize, but instead stated "Oh that's weird, we had no sensor errors earlier!" and took the car back to "repair" it. The part that needed to be replaced (airbag control module) was on backorder AGAIN, and after having my car for 6 weeks, the airbag light was no longer on, but instead, all of my safety features were disabled, my ambient temperature sensor was still not working, my car still made a noise when accelerating, and there was a ton of body damage to my vehicle. Again, they refused to apologize or take accountability. They also reached out to me to schedule pick up for my car after I already had it in my possession for almost a week. Extremely unorganized. I ended up taking my car to another collision shop for the repairs since this shop was incapable of handling it and was negligent in their "repairs" and had no problem putting me in a vehicle that put my life at risk TWICE. (There ended up being a crack in the air intake hose connected to the turbo that's been causing damage to my engine. It's finally JUST been replaced). Never EVER bring your vehicle here. An absolute nightmare. They DO NOT care about their customers or their well being.
Jul 31st, 2023

My name Robert Bruce Wish I could give no stars. My experience has been nothing but deceitful constantly tell me the same lie every time I called to inquire as to the status of my truck. Someones out sick or vacation it will be done next or their starting on it this date. This will more then likely be the last time I will deal with this dealership. I did brag about them at first, but after my last 2 times I am truly disappointed
Jun 24th, 2023

They went above and beyond to make sure my car was taken care of correctly! Great customer service! Their painter matched my bumper perfect it looks like nothing ever happened! Services: Painting, Body & Trim
May 17th, 2023

Stopped in Suburban Ford Collision of Waterford yesterday to get an estimate on a door ding. I was asked if I had an appointment? For a door ding ? This is a perfect example of the customer service you get from Suburban Ford Collision of Waterford.
Apr 25th, 2023

Jessica Arms made my experience a nightmare. On top of dealing with the rudeness, the work that was completed was poor. I wish I could give a 0 star review. Services: Painting, Body & Trim
Feb 5th, 2023