Citizens Supermarket Branch

I love this bank every worker is personable and treat you like you matter today I had the pleasure of speaking with a bank manager she was awesome I could of sat there allday talking to her she was so knowledgeable answers all my questions truly a caring person everyone I have came in contact with in this branch is phenomenal they truly care they go beyond Mona I met when I first came to this bank I was gonna close my accounts due to no drive thru she talked with me and seeing how personable and caring she is I decided to stay Im glad I did I have now met the rest of the staff and managers all who are wonderful all who know you when u walk in they take the time to know you and actually care about there customers so to sum this up go to citizens were they go the extra mile your not just a transaction to them
Mar 9th, 2023

Mona has good customer service
Jul 23rd, 2021

The tellers exhibit top notch Customer service!! Very helpful, friendly, courteous and accurate with my transactions. I'm extremely pleased with all my experiences that I do not want to go anywhere else. Keep up the good work!
May 28th, 2021

Very helpful satff. Thanks to Alex, he made my transaction easy and fast.
Feb 14th, 2021

I rarely have a reason to leave a bad review but I have to share my experience from a few months ago. I stopped here to cash my paycheck - usually I do it thru mobile weekly but the app was down and I figured I'd just go to the bank. The teller, a man whose name I cannot remember, told me I qualified for a lower interest rate and higher credit card limit. I told him I didn't have time today to do it but maybe next time - which was the truth, I had an appointment to go too. Instead of accepting that as an answer he kept pushing, asking over and over and telling me "most people would be jumping up and down at this offer". Eventually, he tried to tell me I "needed the lower interest rate". I told him I was fine because in my life I have never missed a payment and always paid the full balance. He LIED TO ME saying "I have your account pulled up right here and I can see that you have paid fees for being late, you obviously just didn't pay attention". I'm returning to leave this review because I'm frustrated all over again after reviewing my credit history and seeing that I in fact have never missed a payment with Citizen's or any other credit card AND was able to confirm I always paid in full. I have yet to return to this location since then - my interactions at all other locations have been amazing but this was by far the worst experience I've ever had with Citizen's. I've never had someone try to sell me so aggressively when all I wanted was to cash my check and go. A 5 minute interaction turned into 15. Highly, highly recommend avoiding them at all costs.
May 25th, 2020