KFC

Jeff and Jamie and Andrea are awesome workers To you three conquer your fears and I believe in you love you always and forever I believe in you that you can conquer more than you realize you are extremely excellent in job performance I give you three above 5 stars the place in the past has had some major issues that I had with it not necessarily your fault prior management is to blame that is why I give this place 3 stars Update Audrey and Aubrey thanks for being awesome blessings to me Jamie who works at Michigan KFC same Jamie thanks for being awesome still I amended the star rating because of current management Archie is a sweetheart kind of a kid who brings the atmosphere to 5 stars Current management Aubrey 5 stars Michael is also added to the 5 star
Jun 30th, 2023

I'm not sure if this is a corporate store or single owner franchise. Whoever manages this location, please pay attention. On the night of June, 29 2023 at appx. 7:40 p.m. I entered to sit down and have dinner. After being helped, the person, whom I assume was the shift manager (I didn't ask her name because after this incident, I didn't care at all) began shouting at an employee named Cole. The conversation went a little something like this "sm- Cole, where are you supposed to be? C- front counter, cash Sm- where have you been? C- window, counter, fry, line Sm- what did the schedule say when you clocked in? C- counter cash, where would you like me right now? Sm- (realizing there are customers listening at this point) never mind, just, whatever" C- sorry, just trying to be helpful (returns to customer at counter) "sorry, what can I get for you today? I began to post very close attention to what happened next. The shift manager who was filling orders with chicken, stopped and went out of my sight. One employee stood there in their phone, another sat down on a bucket and pretended to stock things, another was prepping more chicken. While this is going on, Cole (who let me say, if I knew this person has any interest in trades or home renovations, I would hire immediately at a fantastic wage, and train him to do every part of trades I know, he's that high quality of employee) wiped down all the counters, all the trays, actually stocked items, went to the dining area and wiped down every single table, swept, and still helped the window employee prep drive thru orders. He looked upset, almost defeated, but still smiled when I asked his name. This employee clearly has a multi-tasking mind, whether it stems from a strong work ethic, or the ability to see big picture, or maybe ADHD or similar condition. A good managers first priority is to support their staff. This includes identifying your staffs strengths and weakness, and embracing and challenging both. Cole should ABSOLUTELY be commended for his skill, work ethic, and ability to receive criticism while still remaining positive. This shift manager should really hone her HR skills and PR skills and communication skills, to better support her staff. Please address this, I will be stopping back by in the next few days-weeks to review the situation myself. Thanks!
Jun 29th, 2023

Jun 24th, 2023

Jun 18th, 2023

Both meals where missing pics of chicken and the biscuits where rock hard.
Jun 6th, 2023