Top Nails & Spa

This customer attempted to leverage a negative review in an attempt to compel us to accommodate her requests beyond our standard policies. Subsequently, she returned a day later with damaged nails. Upon inquiry, she admitted that she disliked the color and she did break them and sought a complimentary redo. In accordance with our established policy, we offered to redo the nails with the same color. However, the customer insisted on a different color without additional charge, contrary to our policy. We maintained our stance, explaining that a different color would incur an extra fee, approximately half the original price. Despite our explanation, the customer persisted in seeking the service without any additional cost. It wasted our time!In response, the customer engaged in argumentation with another individual present. We reiterated our policy and respectfully requested their departure to allow us to attend to our business operations. One of our nail technicians expressed frustration, as the customer had previously expressed satisfaction with the service provided at a every good discounted rate. The technician's reaction was triggered by the perceived inconsistency in the customer's behavior.We regret any offense caused by the firm enforcement of our policies and the subsequent exchange. However, we uphold our commitment to fair and consistent treatment of all customers in adherence to our established guidelines.

Thanks Teri for your nice feedback. New Romeo has been joined Juliet yesterday. He told me he can’t wait to see you on your next visit. 😊