Sonesta Simply Suites Detroit Troy

Apr 5th, 2024

The location was perfect unfortunately that was probably the only good thing about my stay. I always wipe down my room upon checkin because I know things happen, but my Lysol towelettes were very dark in color and dirty after wiping down my room. The room also had a very old/ musty smell. I requested ahead of time for extra towels and washcloths to be in my room as well as linens for the pullout couch none were there. When i requested for extra washcloths they told me they were out of washcloths (because I guess 2 washcloths for 2 people is enough when theyre staying 6 days). A front desk employee told me to leave old linens outside of my room door however early one morning someone from house keeping knocked in my door (waking up my toddler) to tell me O had to walk my dirty linens to the laundry room myself. Absolutely not. That is not what we were paying over $100 a night for. Overall, I do not recommend this location and will not be back.
Apr 3rd, 2024

I have stayed at this hotel on previous occasions without incident, however, this stay over Easter Weekend has been very enlightening. Upon checking in the woman at the front desk greeted me with, Do you need something? When I told her I was checking in she seemed to be incredibly irritated and said only a few words throughout the process, she preferred just shoving a piece of paper with highlighted areas and left me to figure it out. She then informed me there was a $5.00 parking fee per night. I explained this had never been mentioned before in any of my stays and that I spoke with the gentleman at the front desk the night before and there was no mention of a parking fee. When I booked the room there was no mention of a parking fee. She rolled her eyes at me and said, Then that was just a courtesy. I told her not to charge my card for parking as I would be parking elsewhere. Again with the eye rolling she asked, Are you alright? After I paid for my room she tossed the room keys on the counter and turned to walk away. I asked her where the room was located to which she pointed saying, Its over there. I asked for a receipt after I paid and she refused to give it to me. Thankfully at this point I had my phone recording. I dont think this woman understands the difference between hospitality and hostility. Dont stay here, just dont do it. Had it not been Easter Weekend I would have just gone to another hotel. Noteworthy details: The front desk woman was trying to supplement her income by charging a $5.00 per night parking fee. They run scams in this hotel.
Mar 27th, 2024

Ok, nothing amazing. The drain in the tub wouldnt close, so my much desired bath was a miss. But clean and spacious.
Mar 21st, 2024

Mar 18th, 2024