North American Bancard

I would give a lower rating if possible. I applied for a merchant processor and the customer service rep gave me the run around for two weeks. Customer service calls were a dead end. They told me they were going to transfer me and then they hung up. This happened three times in a row. They told me I was rejected because I had tried to apply several times before and I had previous accounts that were terminated for cause. But this was the very first time I had ever talked to a merchant processer. They told me that will not reveal why I was rejected and told me very rudely to not talk to them anymore. I'm just so confused and neglected. What a terrible experience.
Mar 13th, 2024

If I could give this place a negative star I would. Theyre no help!! You would get the same result as if you didnt call. They told me I had a charge in 2023, I havent used this company or their stuff in 8 years.. how is that possible???? Now theyre telling me I also owe them $1500??? Customer service told me even if it wasnt me that used it , they still couldnt do anything about it, because there was still a charge on there. This place is a SCAMMMMM!
Feb 25th, 2024

Worst business experience Ive had yet. $525 to break your contract. I saved over 2000 dollars by swithching. Dont use their service, I never sided their product and they cost me greatly.
Feb 15th, 2024

I stopped using Cash app, Venmo and PayPal for transactions and took up the server. Within the first three months, my account was hacked twice through the merchant, where somebody was purchasing thousands of dollars in Paris and France for furniture and close. I had to switch bank accounts and wait for an investigation to get my Which caused other debt. The merchants requesting money from me In order to close my account. If I could inform anybody, do not use this service its horrible.
Feb 8th, 2024

Urgent Warning: Our Alarming Experience with ProMerchant and North American Bancard ALSO PAYANYWHERE Avoid ProMerchant and North American Bancard ***/DO NOT LET THE FAKE COMPANY RESPONSES FOOL YOUTHEY ARE DOING DAMAGE CONTROL.**** Dear Business Community, I feel compelled to issue a strong warning against using ProMerchant and North American Bancard based on a harrowing experience that not only disrupted our operations but also jeopardized our future banking relationships. After being inaccurately accused of exceeding a $40,000 processing limit with $56,000 in transactionswhile our actual volume was around $33,000our funds of approximately $23,000 were frozen. Despite providing bank statements to prove our case, our account was inexplicably closed, citing our inability to "sustain the cash flow," a baseless and poorly explained reason. Though they eventually released our funds, the closure of our account was done without just cause. This action has a severe repercussion: it places us on the MATCH list, significantly hindering our ability to secure a new merchant account with any reputable bank. This outcome, through no fault of our own, puts us in a precarious position, highlighting a gross mishandling by ProMerchant and North American Bancard. The initial promise of support from ProMerchant quickly dissolved into inaction, leaving us to navigate these challenges independently. This lack of support and the subsequent consequences of their actions reveal a startling disregard for customer care and professional ethics. Our experience is a stark illustration of the critical importance of choosing a merchant services provider that operates with integrity, transparency, and respect for its clients. ProMerchant and North American Bancard's conductincorrectly freezing funds, unjustified account closure, and the consequential risk of being blacklistedunderscores a profound lack of business ethics. I urge you to consider this warning seriously if you're in the process of selecting a merchant service provider. Your business deserves a partner that supports your growth and respects your financial stability, not one that jeopardizes it on baseless grounds. Protect your business's future by choosing a provider with a proven track record of reliability and fairness. DO NOT LET THE FAKE COMPANY RESPONSES FOOL YOUTHEY ARE DOING DAMAGE CONTROL.
Feb 25th, 2024