Suburban Toyota of Troy Service Center

It was nice dealership but when the new company got it become not good, hope some other company get it and make it better again
Apr 3rd, 2024

Feb 18th, 2024

I made an appointment last week for recall and oil change to be completed. When I came on site Cornelius B told me that it should be done 3-4 hours and that I should probably go home and come back later. So I go back and get a call saying that he dosent have parts and it will have to stay overnight. So then I go in again to speak to him and he then confirms to me that I can pick up this vehicle tmoro in the afternoon. So then I leave the dealership again. They call me back saying the parts can take a week to come. So then Im forced to go back into the dealership because I cant leave my car for 7 days. I then go in, I get no apologies or any sort of gratitude shown to me for the irresponsible behavior from this dealership and their workers. I ask to speak to the manager, Richard F, he shows no concern either instead tries to damage control by saying that I missed 2 appointments in the past for them thats why. Those appointments were only because you guys asked while I was getting an oil change not because I signed up for it. Richard acted non chalant l, like He dosent care about saving a customer or even his job and came up with no solution and walked away. This has been the most over whelming and unprofessional service I ve received from such a big company.
Jan 25th, 2024

Been using Suburban for 23 years and 5 cars. (I keep them about 10 years. The optional coating does keep the paint in good shape.) They've taken good care of me.
Dec 30th, 2023

Damon in the service department always answers my questions and is super helpful.
Dec 30th, 2023