Preston Pointe at Brownstown

I have made several complaints about the management not taking action with the teenagers roaming around selling drugs or having their weed man do drop offs. The teenagers will vandalize run around the parking lot and leave messes. Then you have the younger kids with NO parental supervision playing ball in the freaking parking lot. This is one a huge hazard and Two very uncomfortable and inconvenient. Yes kids will be kids but the parents need to take them to a park or somewhere else to get their energy out and the teens too!! Oh and the gym is horrible! With the amount we pay in rent and the increase they should redo the gym and the playground. Please do something to improve and implement rules for those kids.
Mar 20th, 2024

I have had only 1 phone call returned to me out of 50 or more over 2 years. Asked for service over a week ago and was told to call maintenance person. Never got a call back and he has never been here. The day after I left the message Emerald removed it as having been taken care of and it still hasnt. The service here is HORRIBLE!!!!!
Sep 21st, 2023

The new property manager is very organized and helpful! When she came Preston pointe was a mess that the old manager Laura made and she is getting everything together while working the office alone!!!!! The maintenance man is cool and professional. I hope they both stay with us for a long time.
Aug 31st, 2023

I have been living at Preston Pointe since 06/22/2015 in the same Unit. When I first moved in the everything ran as it should have from the office to the community but after the 4th year. We started having to experiment with several different Managers, office representatives, and Maintenance Men, that came along with lawn care personal who wasnt very good at keeping the grounds manicured properly. The pool was closed most of the time after the first 4 years. But between the last 3 years till about 6 months ago we had been charged for regular maintenance issues that happen over time which was no fault of ours. The office was closed most of the time with staff housed in the office not answering the phones with doors locked for days on in. Garbages at the office desk was over flowing with trash when they did decide to open. Ive never been late with my rent but once and they had my balance in the thousands behind. But I kept all my receipts that I wrote with checks. For a while it felt like prison living here knowing we have to have a home for ourselves and our children. I stopped going and calling the office it was truly no need cause nothing was getting done in the office for a residence point of view. Since the last year things has improved. The office was open and concerns was voiced and listened to. But for the last 6 months for me. When I met Emerald Reyes I had an appointment in the office regarding renewing my lease she was helping Laura get things in sharp and back in order and a lot of things was badly messed up from paperwork to the apartments not being properly maintenance. Emerald set me down and started going through my file and paperwork and quickly got my balance corrected and apologized for the prior situations that I explained to her that a lot of tenants here have experienced within the past 3 to 4 years prior. I call the office and get a representative whom I can speak with now. I go to the office within the office hours and the office is open. I schedule maintenance issues at home and the maintenance man James comes asap and repair without complaining. Emerald is one persons and theirs only 2 maintenance men working here who are desperately trying to redo all the damage that has been done here over the past 3 to 4 years from managers, staff, and maintenance men who really didnt care about us as a residence while taking care of our part. Emerald is working and has been working doing several jobs at once to get all the residence files, leases renewed and all other aspects of her job. Unfortunately I dont think that its fair for her to have to deal with the abuse and disrespect that she receives for other terrible managers, staff and old maintenance men that we have had to endure in the past. Shes only one person that has to follow orders from the top person over her. Emerald is catching a lot of disrespect cause the rent went up almost an additional $589 a month for me, which is insane but like I tell other residence I come in contact with. This is not Emerald doing but she has to implement her job orders and unfortunately she is who the residences sees and have to deal with so she receives all the disrespect from some tenants which is not fair to her. Emerald is only one person doing a 5+ women job and I Pray they get her more help with representatives thats as knowledgeable, direct, and patient as she has been in the horrible situation of rent increase and getting residences balances in order along with maintaining our grounds. A lot of us residence try and stick together and look out for our children and each other. Its a great place to live once residence get over being mistreated from the past here and open their eyes and see Miss Emerald Reyes is here to help us move forward together
Aug 20th, 2023

Emerald the property manager is very helpful, friendly and understanding.
Aug 19th, 2023