Spectrum

Better service than they used to have. Still don't like their business model of valuing new customers over current ones. For most of us we don't really have a choice when it comes to internet and it's better to have a place to walk in and talk to a human then calling a 1-800 number.
Apr 7th, 2024

Mar 12th, 2024

I called in today and spoke with a very helpful young man. His name is Lance Thornton, based out of Grand Rapids MI. He was extremely helpful. So much so, that he not only saved me money on my bill. Nelson helped me into better options for service. He took a customer of nearly 40 years who was ready to cancel service, to a very satisfied and still current customer. All employees can learn by taking a page from his book. Excellent customer service and a helping heart can go a long way. Great job Lance Keep up the good work.
Mar 1st, 2024

I'm rating the store location itself--great service. Make an appointment aka reservation online before you go. You can do this right from the Google Maps listing. It's easy and you jump the queue. You're able to arrive & check-in up to 30 min early. This is what I did and was helped within 5 minutes of walking in the store. About 5 minutes later I was walking out with the new cable modem equipment I came for. Couldn't have been easier.
Feb 27th, 2024

Never purchase a mobile phone from Spectrum. There is corruption in their return warehouse in Texas. If you send a perfect condition phone within the 14 day return policy they say they received it damaged, provide fake pictures and refuse to return your phone. They then charge your credit card for your phone. Spectrum either resells the phone or the warehouse workers are selling them on the street. There should be a criminal investigation into this warehouse and spectrum. If they are not reselling your phone why wouldn't they return them to the customer. I learned of this from reading customer accounts on Reddit. My phone was in the mail at the time via Fed Ex. I went to Fed Ex and asked about cancelling the shipment because I was worried I was going to get scammed but they were going to charge me $50 for cancelling and returning the shipment to me. I did not like the phone so went ahead with the return. I was charged $526 to my credit card and was scammed. The greed is astounding.
Feb 25th, 2024