Partsguy.Com
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121 Spruce St
Traverse City, MI 49684 - 231-946-7644
Hours
Chamber Rating
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RetiredTech
Read their mission statement & compare with my experience: I called and emailed many times simply asking for a tracking number for an HVAC part. No return call or email. Part never showed, I suspect it was never shipped. Got a refund through Paypal and their response was "Sorry for the oversight." If they didn't have the part the courteous thing to do would be to just let me know. Not ignore me and leave me waiting when I could have just ordered it elsewhere. David Hoekje should be ashamed. Beware of this seller!
Aug 18th, 2023 -
Alicia Garcia
ZERO STARS! These ppl shouldn't have a website for business. They took my order online and I haven't recieved the part and no one answers calls or emails about anything.
Jul 12th, 2023 -
Joe W
Perfect transaction. I ordered a large heat exchanger on Tuesday that I needed by Friday; this is not something readily available. Called PartsGuy multiple times to confirm this can happen and my call was answered quickly every time by a person, no machines. The man I spoke with was very helpful and went above and beyond to make sure the part got to me on time. Even received a follow up call to make sure it was delivered on time. Normally I don't write reviews but the customer service was outstanding. Thank you PartsGuy!
Mar 20th, 2022 -
rick workman
I wish I could give zero stars. I ordered some HVAC parts and on the web site it showed pending for 16 days. I called several times and emailed repeatedly with no answer. It is cold and I needed them for heat so I waited patiently until I could not wait no longer. I ordered the parts for another site. My advice would be to stay clear from them unless you just like the frustration.
Oct 12th, 2018
Contact Info
- 231-946-7644
Questions & Answers
Q What is the phone number for Partsguy.Com?
A The phone number for Partsguy.Com is: 231-946-7644.
Q Where is Partsguy.Com located?
A Partsguy.Com is located at 121 Spruce St, Traverse City, MI 49684
Q What is the internet address for Partsguy.Com?
A The website (URL) for Partsguy.Com is: http://www.partsguy.com/
Q How big is Partsguy.Com?
A Partsguy.Com employs approximately 20+ people.
Q What days are Partsguy.Com open?
A Partsguy.Com is open:
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Q How is Partsguy.Com rated?
A Partsguy.Com has a 2.0 Star Rating from 4 reviewers.
Hours
Ratings and Reviews
Partsguy.Com
Overall Rating
Overall Rating
( 4 Reviews )RetiredTech on Google
Read their mission statement & compare with my experience: I called and emailed many times simply asking for a tracking number for an HVAC part. No return call or email. Part never showed, I suspect it was never shipped.
Got a refund through Paypal and their response was "Sorry for the oversight."
If they didn't have the part the courteous thing to do would be to just let me know. Not ignore me and leave me waiting when I could have just ordered it elsewhere. David Hoekje should be ashamed.
Beware of this seller!
Alicia Garcia on Google
ZERO STARS! These ppl shouldn't have a website for business. They took my order online and I haven't recieved the part and no one answers calls or emails about anything.
Joe W on Google
Perfect transaction. I ordered a large heat exchanger on Tuesday that I needed by Friday; this is not something readily available. Called PartsGuy multiple times to confirm this can happen and my call was answered quickly every time by a person, no machines. The man I spoke with was very helpful and went above and beyond to make sure the part got to me on time. Even received a follow up call to make sure it was delivered on time. Normally I don't write reviews but the customer service was outstanding. Thank you PartsGuy!
rick workman on Google
I wish I could give zero stars. I ordered some HVAC parts and on the web site it showed pending for 16 days. I called several times and emailed repeatedly with no answer. It is cold and I needed them for heat so I waited patiently until I could not wait no longer. I ordered the parts for another site. My advice would be to stay clear from them unless you just like the frustration.
Overall Rating
Overall Rating
( 4 Reviews )Write a Review
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