Melissa Stephens: Allstate Insurance

My husband and I were recently in an auto accident. Allstate took care of everything! With Allstate, you really are in good hands (they even said so when I talked to them on the phone)
Feb 1st, 2024

Gave me wrong quote had to cancel lost 250 dollar
Jun 8th, 2023

Apr 23rd, 2023

Started out great. Good service to start. Ended poorly, if looking for an insurance company that continues to care then look elsewhere.
Dec 28th, 2022

This is genuinely the most frustrating and unprofessional insurance agency I have ever delt with and ive delt with plenty. My service started off great with a policy price I could stand behind, after 6 months of never missing a payment and paying the same price they called to inform me theyd be raising my rate by nearly $100. I called back multiple times asking for the woman who called (Lyndsay Gray) to explain why my policy was being raised. I called multiple days in a row, left multiple emails and she never got back to me. After speaking with a higher up at allstate and informing them what was going on the other woman informed me they changed the policy, which I was unaware of, and was able to bring my premium back down by $100. This took the woman on the phone all of 15 minutes. Each time I called customer service for this location Jody, the receptionist was rude and acted as if she didnt have time to speak with me and I never received a call back from lyndsay. Only reason im keeping this company for the next 6 months is because the higher up at allstate helped, otherwise i would be switching companies.
Dec 10th, 2023