Chamber of Commerce

      Potbelly

      ( 270 Reviews )

      Potbelly
      • 24556 W 12 Mile Rd
        Southfield, Michigan 48034
      •   248-304-4492
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      Hours

      Friday:
      10:00 AM - 9:00 PM
      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      10:00 AM - 9:00 PM
      Monday:
      10:00 AM - 9:00 PM
      Tuesday:
      10:00 AM - 9:00 PM
      Wednesday:
      10:00 AM - 9:00 PM
      Thursday:
      10:00 AM - 9:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.9 - (270 reviews)
      119
      76
      28
      18
      29
      Read Our 270 Reviews

      Chamber Rating

      3.9 - (270 reviews)
      119
      76
      28
      18
      29
      › ‹
      • joe dalal

        New management is amazing! Thank you so much for the hospitality, Scott.
        Mar 28th, 2024

      • Michael Tinsley

        Is online pick only with the doors locked a common thing here?
        Mar 18th, 2024

      • Melinda Yageman

        This is the second time I've ordered Potbelly from this location and it wasn't ready for pickup. This time, I ordered a sandwich with tomato and an oatmeal chocolate chip cookie. What I got was a sandwich with no tomato (I know they didn't run out bc my husband's sandwich got the tomato on it) and a double chocolate cookie. In addition, when I walked in to pick up my order, the bag was on the back counter. I let them know I was here for my order, an employee taped it up and then just walked into the back room without a word, leaving me completely alone in the restaurant for 5+minutes. This was already 10 minutes past when my order was supposed to be ready. Finally a different employee came out and I had to request again for my order to be given to me. For how few orders they get, I'm amazed at how slow they are, the mistakes, and the lack of customer service.
        Jan 1st, 2024

      • Konnect With KT

        Overall pretty decent spot
        Nov 27th, 2023

      • Ian James

        Food was okay. I don't want to say it was bad, but nothing special. Out of town so never had it wanted to try something different
        Nov 23rd, 2023

      Read Our 270 Reviews

      About
      Potbelly

      Join our NEW Potbelly Perks rewards program today and start earning towards a FREE entree Potbelly Pantry now available. Safe Contactless Pickup.

      Contact Info

      •   248-304-4492
      •   (248) 304-6719
      •   Facebook

      Questions & Answers

      Q What is the phone number for Potbelly?

      A The phone number for Potbelly is: 248-304-4492.

      Q Where is Potbelly located?

      A Potbelly is located at 24556 W 12 Mile Rd, Southfield, Michigan 48034

      Q What is the internet address for Potbelly?

      A The website (URL) for Potbelly is: https://www.potbelly.com/locations/michigan/telegraph-12-mile

      Q What days are Potbelly open?

      A Potbelly is open:
      Friday: 10:00 AM - 9:00 PM
      Saturday: 10:00 AM - 9:00 PM
      Sunday: 10:00 AM - 9:00 PM
      Monday: 10:00 AM - 9:00 PM
      Tuesday: 10:00 AM - 9:00 PM
      Wednesday: 10:00 AM - 9:00 PM
      Thursday: 10:00 AM - 9:00 PM

      Q How is Potbelly rated?

      A Potbelly has a 3.9 Star Rating from 270 reviewers.

      Hours

      Friday:
      10:00 AM - 9:00 PM
      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      10:00 AM - 9:00 PM
      Monday:
      10:00 AM - 9:00 PM
      Tuesday:
      10:00 AM - 9:00 PM
      Wednesday:
      10:00 AM - 9:00 PM
      Thursday:
      10:00 AM - 9:00 PM

      Related Categories

      Nearby Potbelly Sandwich Shop Locations

      Ratings and Reviews
      Potbelly

      Overall Rating

      Overall Rating
      ( 270 Reviews )
      119
      76
      28
      18
      29
      Write a Review

      joe dalal on Google

      image New management is amazing! Thank you so much for the hospitality, Scott.

      Business Response on Google Mar 29th, 2024
      Hi joe, Thank you for the 5-stars! ⭐⭐⭐⭐⭐

      Michael Tinsley on Google

      image Is online pick only with the doors locked a common thing here?

      Business Response on Google Mar 14th, 2024
      Hi Michael,We deeply apologize for your experience. It seems like you are disappointed, and we would love to hear more about where we fell short. Please reach out to our customer service team at your earliest convenience. We can be reached at [email protected].

      Melinda Yageman on Google

      image This is the second time I've ordered Potbelly from this location and it wasn't ready for pickup. This time, I ordered a sandwich with tomato and an oatmeal chocolate chip cookie. What I got was a sandwich with no tomato (I know they didn't run out bc my husband's sandwich got the tomato on it) and a double chocolate cookie. In addition, when I walked in to pick up my order, the bag was on the back counter. I let them know I was here for my order, an employee taped it up and then just walked into the back room without a word, leaving me completely alone in the restaurant for 5+minutes. This was already 10 minutes past when my order was supposed to be ready. Finally a different employee came out and I had to request again for my order to be given to me. For how few orders they get, I'm amazed at how slow they are, the mistakes, and the lack of customer service.

      Business Response on Google Mar 11th, 2024
      Hi Melinda,First, we want to sincerely apologize for the long delay in getting back to you due to a technical issue that prevented us from receiving notice of your feedback. We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please reach out to us at [email protected] so we can discuss this directly with you.

      Konnect With KT on Google

      image Overall pretty decent spot

      Business Response on Google Dec 6th, 2023
      Hi,Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!Peace, Love & Potbelly,

      Ian James on Google

      image Food was okay. I don't want to say it was bad, but nothing special. Out of town so never had it wanted to try something different

      Business Response on Google Nov 29th, 2023
      Hi Ian,Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!Peace, Love & Potbelly,
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 270 Reviews )
      119
      76
      28
      18
      29

      Write a Review

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