Serra Chevrolet Southfield

The Technician that worked on our car was excellent. He found what another GM dealership on Gratiot in Clinton Township could not find. Issue with the radio/navigation system. I wont be going anywhere else. Thank you so much
Apr 10th, 2024

Great experience trading in my used vehicle and purchasing a new one with the Serra Southfield team. They made the process seamless, quick and they worked with me to get the best price for my trade-in / the new vehicle.
Apr 9th, 2024

The best of the best
Apr 8th, 2024

Very friendly and accommodating.
Apr 8th, 2024

NEVER BUY A VEHICLE FROM THIS PLACE!!! I spent $5,000 on a vehicle that I drove 2.5 hours to pick up. We spoke with someone before we left to come look at vehicles and were told that there was a few different vehicles to chose from in the type of vehicle we wanted. I got there to find out that apparently there was only one vehicle that I could get for my budget, which was NOT what I was informed before I drove so far. I said I was just looking for an A to B car to drive back and forth from to work and that I drive over an hour commute each way so I need a reliable car so I don't have to worry about being broke down in a city so far from home and not really knowing many people to come help. Then a couple months from now The vehicle will be given to my teenage daughter to drive for her first vehicle. The guy assured me that my car only needed new breaks and rotars and the rest of the car is in great condition. I asked if there was anything else he'd suggest that would be more safe and he in better condition and he searched his computer and said the vehicle I bought was the best option. Well two days after I bought the vehicle it started smoking under the hood. I have put another $1,000.00 into this car on top of what I paid and it just broke down because of another issue separate to what has already been fixed. So by the time I finish fixing a 2012 Chevy Cruise, I will have paid $7,000.00 for a vehicle I bought one month ago. I could've spent that money on a more dependable vehicle for that kind of money. Richard Hayes was our car dealer. If he says that this type of car is the best they had for $5,000.00 then I would be cautious about the judgement of this dealership on pricing vehicles and the conditions they are in. This car is junk. He kept making me sign paperwork stating they aren't responsible for any damages and I asked him "are you sure that's the only thing wrong with this vehicle?" And he said "absolutely". I really couldn't even afford the money I put into this but so badly needed a vehicle, I saved up for a while to be able to get something and was so excited to get a vehicle that I didn't just hurry up and buy for $1,000.00 and I am stuck broke with no working vehicle. To know a woman and teenager would be driving this vehicle and so gladly sell it is just crazy to me. I'd go look somewhere else if I were you!
Apr 6th, 2024