Michael Lantzy State Farm Insurance Agent

Ms. Olivia Destefanis was such an amazing help getting me set up! I have more coverage and am paying less than with my previous insurance. Super great!
Mar 8th, 2024

Great experience thankful for the attention to detail your promptness and professionalism is refreshing sir God bless you
Mar 3rd, 2024

Incompetent and irresponsible with a few lies on top. They added something to my bill but could never explain or account for it. Even their customer service dept could not find why I was over changed on some unknow added amounts for no new changes done to my policy that they would admit to. They verbally insulted me on this site and then removed it. Thanks, I went to Progressive and saved HUNDREDS of dollars after I was over charged and treated poorly over and over by Michael Lantzy State Farm Insurance Agency. The office? was uncapable of being honest or admitting their mistakes and followed up some nasty treatment. The last contact was ridiculous I spoke to Gabrielle and Erin they just distracted from the questions or issue and made stuff up. That's called lying. Fraud. No accountability just dysfunctional manipulation for their ego. I never got an answer from anyone that made any sense nor from the owner Michael Lantzy (he must not give a crap about his business) or what they added to my insurance just non relevant info and confusion and lying. I spoke to customer service several times and they could NOT see any reason why the bill increased. They check and no one found any changes were made in the middle of a policy period. Fraud fraud, fraud. I spoke to Gabrielle and Erin was insulted and one of them played games when I asked for the owner and was acting like she couldn't hear me, grown up. I was over charged no proof of dollars no answers, but they had time to insult and criticize me (somehow it was my fault, and I just don't listen). Someone from there office was texting me, (that gave me the correct rate) they would not give their name when I asked or answer the question about what they did to my policy, but when I asked about what was added/changed and how much was the cost was, they shut me down. Just be honest if you made a mistake, it's more aggravating to be ran in circles and insulted then to tell the truth. Be accountable instead of unethical. Theft of funds or larceny. Too bad no accountability from State Farm customer service either yet, they will send you nowhere and blame them agent, you will get no help from cs just aggravation and wasted time. Go to Geigo or anywhere else this place stinks like stinky poo pooh!
Feb 29th, 2024

Feb 21st, 2024

I was unhappy with my renewal quote and service from my carrier. I went online to see if any agent could help. State Farm was one of the first to respond and provided the best limits and pricing. Also, Allyaiah was most helpful and walked me through the whole process.
Feb 20th, 2024