McDonald's

Nice employees but forgot my big mac. Went to far in Atlanta when relizrd.
May 25th, 2022

Totally screwed order. Ordered double cheeseburgers was assured they were doubles even when in reg single cb wrappers. They lied had single burgers with 2 pcs of cheese. Turned around and took it back. They fixed it.
May 23rd, 2022

Staff is great, only issue is they have forgotten my straw and sauce a few times.
May 20th, 2022

This is a few days overdue. On Sunday (Mothers Day) I was heading through Rose City and Witnessed a RARE observation of what I considered EXCELLENT customer service by the General Manager Chris (I believe his name was Chris?). There was a customer that was not happy with an order - and I heard the Entire thing from the second window while waiting for my food... This customer had apparently came back around the drive-thru, and Chris advised them to just drive on up to the 1st window (I was at the 2nd window). The customer in a stern voice explained his displeasure with the order.... Chris in a Very Professional Tone, was sincerely apologetic to the mans displeasure (BUT, he did NOT apologize about the situation! which I thought was HUGE). the man's order had something to do with Double Pickles and Double Onions, and then there were things on it that he didn't want, and I believe even something about the meat not being how he wanted it, etc, etc, etc... It was a LOT to take in for a Fast Food restaurant, imo). Chris diffused the situation with his professional and concerned tone - and talked with the man about the specifics of his order - and offered up a description of things and how they are done - and how the man can help Them to get the order right in the future, etc. It was a Very Impressive conversation in that the "time" was taken to understand the customers situation and offer up how they can all do better the next go round... Its funny to think how this situation Could have gone bad - should Chris has taken another tone or tact... Once Chris explained things, the customer was also able to see/understand how things turned out as they did, resulting in a wrong order in his eyes... Anyway, it was nice to witness that level of customer service, and wanted to Recognize Chris for his Customer Service and Professionalism in handling that situation... I HATE the saying "the customer is always right" cause customers are generally a**holes. Chris was able to be apologetic of the situation, without admitting fault or admitting any wrongdoing, while educating without being condescending, to work towards a resolution - and a happy customer. Good Job Chris!
May 13th, 2022

Today I went to this McDonalds ( to be honest I go to this McDonalds weekly!) but something about this experience today stood out to me. The man who delivered my food from the window was the most kind man. After a long day of answering the phones to unkind people at a call center, this man really turned my whole day around. I did not catch his name but he was running the second window at 1:30 pm and left an excellent impression. His kind words shaped my whole day. Thank you sir!
Jan 25th, 2022