Grainger Industrial Supply
-
6874 Middlebelt Rd
Romulus, MI 48174 - 800-472-4643
Hours
Chamber Rating
-
N Bunyan
Very friendly and kind people! I will be back for sure!
Jul 15th, 2023 -
Daniel Sabo
UPDATE 12/20: I'm bumping them up from one to three stars since Grainger's was good enough to politely respond. I'll consider giving them another try in the future... The LOCAL offices of Grainger, DESPITE the fact that they advertise LOCALLY on LOCAL TV as a service for LOCAL SMALL BUSINESS, DO NOT ANSWER THEIR OWN PHONE LINES! ALL calls are routed to some NATIONAL call center. So this idea that Grainger regularly advertises that they are responsive to LOCAL SMALL BIZ OWNERS' NEEDS - is FALSE. GRAINGERS needs to have a NATIONAL POLICY which DICTATES to all staff that the people who STAFF their LOCAL OFFICES - should answer their OWN PHONE LINES! So LOCAL OFFICES can respond to whether or not they have specific part numbers IN STOCK FOR LOCAL PICKUP SAME DAY! When the Grangers CEO IMPLEMENTS that, I will change my one-star rating to a FIVE STAR rating. UNTIL that happens, they get ONE STAR FROM ME, because their CEO and Board of DIRECTORS are NOT RESPONSIVE to local small BUSINESS OWNERS NEEDS! I say this as a small biz owner that knows there is not ONE ITEM that I can ONLY buy at Grainger's and NOT get it shipped to me overnight by someone else. If I want to buy LOCAL, I want it TODAY, and I want to talk to someone at my HOME office TODAY, to see if I can drive a few miles to pick it up in a few minutes, TODAY! GRAINGERS needs to DUMP their NATIONAL CALL CENTER and GO WITH LOCAL STAFF and INTEGRATE their parts database with local stores and UNTIL THEY DO THAT, they will continue to LOSE MARKET SHARE and LIKELY GO OUT OF BUSINESS and LOSE to someone like AMAZON down the street. Their local offices ALSO should stay open until FIVE O CLOCK which are BUSINESS HOURS. The way Grainger's has it set up NOW, is that they operate on BANKER HOURS and if you don't know what that means, then you should not be in any MANAGMENT position at GRAINGERS.
Jan 6th, 2024 -
Travis Vice
Great service
Jun 14th, 2023 -
LMS
I would like to visit the store, but i get out of work at 4pm and thats the time they close the store. And i cant go on saturday because they are close also for the weekend. It would be nice if they would stay open till 5pm on one day of the week or open on saturday.
Mar 13th, 2023 -
Bobby Beesley
Mar 12th, 2023
Products
- YOUR ROMULUS MICHIGAN GRAINGER BRANCH LOCATED AT 6874 MIDDLEBELT RD. IS A LEADING DISTRIBUTOR OF INDUSTRIAL SUPPLY PRODUCTS USED TO MAINTAIN REPAIR AND OPERATE FACILITIES.
Payment Methods
- AMEX
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for Grainger Industrial Supply?
A The phone number for Grainger Industrial Supply is: 800-472-4643.
Q Where is Grainger Industrial Supply located?
A Grainger Industrial Supply is located at 6874 Middlebelt Rd, Romulus, MI 48174
Q What is the internet address for Grainger Industrial Supply?
A The website (URL) for Grainger Industrial Supply is: https://www.grainger.com/branch/Romulus-Branch-233
Q What days are Grainger Industrial Supply open?
A Grainger Industrial Supply is open:
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Q How is Grainger Industrial Supply rated?
A Grainger Industrial Supply has a 4.3 Star Rating from 45 reviewers.
Hours
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Ratings and Reviews
Grainger Industrial Supply
Overall Rating
Overall Rating
( 45 Reviews )N Bunyan on Google
Very friendly and kind people! I will be back for sure!
Daniel Sabo on Google
UPDATE 12/20: I'm bumping them up from one to three stars since Grainger's was good enough to politely respond. I'll consider giving them another try in the future...
The LOCAL offices of Grainger, DESPITE the fact that they advertise LOCALLY on LOCAL TV as a service for LOCAL SMALL BUSINESS, DO NOT ANSWER THEIR OWN PHONE LINES! ALL calls are routed to some NATIONAL call center. So this idea that Grainger regularly advertises that they are responsive to LOCAL SMALL BIZ OWNERS' NEEDS - is FALSE. GRAINGERS needs to have a NATIONAL POLICY which DICTATES to all staff that the people who STAFF their LOCAL OFFICES - should answer their OWN PHONE LINES! So LOCAL OFFICES can respond to whether or not they have specific part numbers IN STOCK FOR LOCAL PICKUP SAME DAY! When the Grangers CEO IMPLEMENTS that, I will change my one-star rating to a FIVE STAR rating. UNTIL that happens, they get ONE STAR FROM ME, because their CEO and Board of DIRECTORS are NOT RESPONSIVE to local small BUSINESS OWNERS NEEDS! I say this as a small biz owner that knows there is not ONE ITEM that I can ONLY buy at Grainger's and NOT get it shipped to me overnight by someone else. If I want to buy LOCAL, I want it TODAY, and I want to talk to someone at my HOME office TODAY, to see if I can drive a few miles to pick it up in a few minutes, TODAY!
GRAINGERS needs to DUMP their NATIONAL CALL CENTER and GO WITH LOCAL STAFF and INTEGRATE their parts database with local stores and UNTIL THEY DO THAT, they will continue to LOSE MARKET SHARE and LIKELY GO OUT OF BUSINESS and LOSE to someone like AMAZON down the street.
Their local offices ALSO should stay open until FIVE O CLOCK which are BUSINESS HOURS. The way Grainger's has it set up NOW, is that they operate on BANKER HOURS and if you don't know what that means, then you should not be in any MANAGMENT position at GRAINGERS.
Travis Vice on Google
Great service
LMS on Google
I would like to visit the store, but i get out of work at 4pm and thats the time they close the store. And i cant go on saturday because they are close also for the weekend. It would be nice if they would stay open till 5pm on one day of the week or open on saturday.
Bobby Beesley on Google
Overall Rating
Overall Rating
( 45 Reviews )Write a Review
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