Rent-A-Center

Not happy
Mar 21st, 2024

Not to helpful at all and never returned my phone call regarding what I was looking for
Jan 24th, 2024

great furniture
Dec 3rd, 2023

Absolutely pathetic. Wasted 7.5 hours (taken off of work) over two separate days for delivery of an item I dont even believe was ever on a truck. The first day, a Saturday, I waited 4.5 hours for them to deliver the item within the 3 hour window only to have them cancel and reschedule due to a delay from a previous delivery. The second day, I called after the delivery window passed and was informed that they needed more information before they could make the delivery (information I emailed them immediately upon request btw, and they never sent an email, text, or made a call to request anything else.) Additionally, my secretary informed me that they made 2nd call to verify employment in the middle of the 2nd delivery windowwhich to me suggests they never intended to deliver the item and it was never on a truck considering they needed more information and found it necessary to verify my employment a second time. So Ive wasted 7.5 hours only to have some very sensitive little guy snap at me in shock that Im a little angry that theyve wasted over 7.5 hours of my time. Then to top it off, Im supposed to get my $100 deposit refunded and the contract terminated but I look on the website and apparently Im rescheduled for the redelivery tomorrowwhich isnt going to happen. I wouldnt take anything from them if they paid me. The single most sickening experience Ive ever had with any business in the USA. If I owned this company, Id close out of embarrassment.
Nov 12th, 2023

My experience has been very frustrating. I initially had signed up to purchase a table set however, due to the fact that they didnt have what I was looking for, I decided to cancel all dealings. I initially I paid $10 upfront but when I called back to speak to someone to cancel my order, and let them know that I was no longer interested. I was assured that my $10 would be refunded to me. That clearly did not happen. As of this morning not only have still not received my refund but your company tried to withdraw $50 from my account three times for furniture I do not own or lease. Please tell me how is this even possible? This is bad customer service. When someone cancels business there should not be any more dealings with withdrawals or anything else simply because I did not request or authorize it.
Oct 31st, 2023