Pinconning Family Eye Care

I brought in a set of frames that were to be used for my lined bifocals, they were not!! The females in the office say they have no idea what Im talking about. And have been really rude about it, instead of being helpful! One even commented what beautiful frames, the day I brought them in. The place in KY where they send them to be made, never received them! I now will be taking legal action. DONT GO HERE!!!! Meridian insurance can go see Dr Pan in Bay City. At least your business will be appreciated & the staff is very helpful. I HAD to give one star, wouldnt post with none.
Jul 25th, 2022

I've been going to see Dr. LaLonde for about 10 years now. Him and his staff are wonderful and go above and beyond for me and my family. Great selection and always willing to help with any adjustments or repairs.
Mar 23rd, 2022

To whom it may concern, ATTENTION: I stopped early January with my wife who had to drive me due to my vision impairment. I have severe vision issues and my glasses had broken. I needed a new pair of spectacles and made my appointment and my wife stressed concern and they were able to schedule me on the 21st of January. I called on the 20th to confirm appointment time I had written for 11:00 AM. A lady named Ashley answered the phone and began telling me I was never scheduled. She began ranting I never called and accused me of scheduling with a different establishment and that i was not calling the right optometrist. I explained to her the severity of my vision loss and how i had written down all the information and she began saying I was calling her names which I would NEVER do. She then refused to give me the doctor's voicemail, phone number, and said she would give him my information to talk with him and then hung up on me. When I called back I heard her bashing me to another employee before going on hold which she left me on. She was extremely rude, condescending, and unhelpful and cared far more about proving me wrong than any attempt to console me about the fact my appointment wasn't properly scheduled. I have been to several optometrists in my life but I have NEVER been treated like this by someone. Let alone waiting and scheduling elsewhere with no idea of when I can be seen by a PROFFESSIONAL business. Do NOT risk waiting if you need to be seen, do not expect professionalism or respect in the event of an incident. I am not sure what issues Ms. Ashley is having in her personal life but it bled into her work environment and here I am without an appointment and demeaned by this establishment. Definitive Review: GO ELSEWHERE, YOU DESERVE RESPECT AND APPRECIATION NOT DISRESPECTED AND DISMISSED AS A LIAR AND FRAUD. God Bless and best of luck with future eye exams. -Justin V.
May 27th, 2021

Awsome place to get your eyes looked at, very friendly and easy to work with
Apr 18th, 2021

Great place to go I have been coming to this eye place for 5 years now... Never disappointed and they have so may different styles of glasses.
Jul 4th, 2020