Chamber of Commerce

      Genisys Credit Union

      ( 34 Reviews )

      Genisys Credit Union
      • 1101 S Ortonville Rd
        Ortonville, MI 48462
      •   248-627-8600
      Owner Verified
      Owner Verified
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Friday:
      9:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      Verified Member
      3.6 - (34 reviews)
      18
      2
      4
      1
      9
      Read Our 34 Reviews

      Chamber Rating

      Verified Member
      3.6 - (34 reviews)
      18
      2
      4
      1
      9
      › ‹
      • Kathy Maunder

        The local staff of Genisys are wonderful, otherwise the review would be lower due to the home loan practices after the loan goes through. I love them for all other loans, but DO NOT GET ANY SORT OF HOME LOAN. Their name is on the loan paperwork, but Midwest Loan Services holds the loan. Genisys should stop doing business with Midwest Loan Services if they care at all about their integrity. I was ahead on my payments. They sent back a payment I made, refusing my payment because it was ahead of schedule. They sent a bill over 14 days late (which I received the day after the notification they refused my payment) saying I owed a payment by the next day or I would have a late fee. Both letters said they were from Genisys, but when I went to the branch they could do nothing to help, not even take a payment. I was not late. I tried calling in a payment, but I was #77 in the phone queue. I made a payment by phone and was charged $8 for a one time payment that I should not have needed to make at all. What a scam. Contacting Better Business Bureau. *Update* I did exactly what they told me to do: Made the payment at the exact time required for the exact amount required and wrote "monthly mortgage payment" on check. I now have a $16 fee with no explanation why. I called Midwest, but was 90th in the phone queue. Why does Genisys still use Midwest to service the loan. 2nd update: sending payments according to their policy (which is not the policy I was first told about) and no new issues.
        Apr 6th, 2024

      • Christine Copenhagen

        They are always a great help
        Feb 21st, 2024

      • Catherine DeVita

        I specifically went out of my way to come to the Ortonville branch today because I always have a great experience here. Sharon from the member service department assisted me in making a change to my account and was the best! She was so friendly, warm, and inviting. Everyone in the branch seemed to be in a good mood and because of that, boosted my mood too!
        Dec 19th, 2023

      • Tracy vostinar

        They always answer my questions and are always there when I need them
        Dec 18th, 2023

      • Sterling Morrison

        Extremely fast service and super easy personal loan process. Brittnee Rutherford provided great service and expertise.
        Dec 11th, 2023

      Read Our 34 Reviews

      About
      Genisys Credit Union

      We want you to love your financial institution and when you bank with Genisys, we know that you will! We are not a bank, and that’s a good thing. It’s part of what makes us different, but that is just the start of what we are all about. Give us a try for home loans (mortgages and home equity loans), auto loans, boat and RV loans, free checking, debit cards with rewards programs, mobile banking and a whole suite of convenient access services to make your life easier. We’re here to help you and your family build your financial future. We were founded in 1936 and have branches in Michigan, Minnesota, and Pennsylvania. Visit Genisys Credit Union in Ortonville, MI, to learn more.

      Contact Info

      Questions & Answers

      Q What is the phone number for Genisys Credit Union?

      A The phone number for Genisys Credit Union is: 248-627-8600.

      Q Where is Genisys Credit Union located?

      A Genisys Credit Union is located at 1101 S Ortonville Rd, Ortonville, MI 48462

      Q What is the internet address for Genisys Credit Union?

      A The website (URL) for Genisys Credit Union is: https://www.genisyscu.org/branch-locations/ortonville

      Q What days are Genisys Credit Union open?

      A Genisys Credit Union is open:
      Friday: 9:00 AM - 5:30 PM
      Saturday: 9:00 AM - 1:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:30 PM
      Tuesday: 9:00 AM - 5:30 PM
      Wednesday: 9:00 AM - 5:30 PM
      Thursday: 9:00 AM - 5:30 PM

      Q How is Genisys Credit Union rated?

      A Genisys Credit Union has a 3.6 Star Rating from 34 reviewers.

      Hours

      Friday:
      9:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM

      Related Categories

      Ratings and Reviews
      Genisys Credit Union

      Overall Rating

      Overall Rating
      ( 34 Reviews )
      18
      2
      4
      1
      9
      Write a Review

      Kathy Maunder on Google

      image The local staff of Genisys are wonderful, otherwise the review would be lower due to the home loan practices after the loan goes through. I love them for all other loans, but DO NOT GET ANY SORT OF HOME LOAN. Their name is on the loan paperwork, but Midwest Loan Services holds the loan. Genisys should stop doing business with Midwest Loan Services if they care at all about their integrity. I was ahead on my payments. They sent back a payment I made, refusing my payment because it was ahead of schedule. They sent a bill over 14 days late (which I received the day after the notification they refused my payment) saying I owed a payment by the next day or I would have a late fee. Both letters said they were from Genisys, but when I went to the branch they could do nothing to help, not even take a payment. I was not late. I tried calling in a payment, but I was #77 in the phone queue. I made a payment by phone and was charged $8 for a one time payment that I should not have needed to make at all. What a scam. Contacting Better Business Bureau.
      *Update* I did exactly what they told me to do: Made the payment at the exact time required for the exact amount required and wrote "monthly mortgage payment" on check. I now have a $16 fee with no explanation why. I called Midwest, but was 90th in the phone queue. Why does Genisys still use Midwest to service the loan. 2nd update: sending payments according to their policy (which is not the policy I was first told about) and no new issues.

      Business Response on Google Apr 3rd, 2022
      Hi Kathy. We are extremely sorry for this experience. We have passed this along to management to review. Thank you for sharing and we hope you have a great day.

      Christine Copenhagen on Google

      image They are always a great help

      Business Response on Google Feb 25th, 2024
      Thanks so much for your review, Christine! We really appreciate it. Have a great day!

      Catherine DeVita on Google

      image I specifically went out of my way to come to the Ortonville branch today because I always have a great experience here. Sharon from the member service department assisted me in making a change to my account and was the best! She was so friendly, warm, and inviting. Everyone in the branch seemed to be in a good mood and because of that, boosted my mood too!

      Business Response on Google Dec 21st, 2023
      We love hearing this, Catherine! Thank you so much for sharing and we are happy the team helped boost your mood as well! Have a great day and Happy New Year!

      Tracy vostinar on Google

      image They always answer my questions and are always there when I need them

      Business Response on Google Jan 11th, 2024
      Thanks for sharing this, Tracy! We really appreciate your kind words. Happy Holidays!

      Sterling Morrison on Google

      image Extremely fast service and super easy personal loan process. Brittnee Rutherford provided great service and expertise.

      Business Response on Google Nov 17th, 2023
      Thanks so much, Sterling! We will be sure to share this with Brittnee, have a great day!
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      Overall Rating

      Overall Rating
      ( 34 Reviews )
      18
      2
      4
      1
      9

      Write a Review

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