Enterprise Rent-A-Car

Mar 30th, 2024

Mar 5th, 2024

Very accommodating very quick very organized. I recommend it.
Feb 16th, 2024

Feb 11th, 2024

I was travelling for work and my van broke down. I just recently started covering Michigan, and Im not very familiar with the area. I found a well-reviewed shop and took my van there. Then I called the Enterprise on Woodward north of 11th, but the phone was picked up and I was placed on hold for quite a while, so I called the location on Greenfield. Yousif answered my call quickly, and I explained that my van broke down and was at a shop nearby, and I needed a vehicle that was minivan sized if possible so that I could load my tools and supplies over and continue my work for a day or two. He told me how sorry he was that my van broke down, and that he would definitely be able to help me out. We went over some options on the phone, and he sent Keith to pick me up. Keith arrived shortly, and we had a very nice drive back to the rental office. The Palisade I received was comfortable, in excellent condition, and was very clean. I was able to get everything I needed into it once I got back to the repair shop. Yousif was helping another renter when I arrived, but he introduced himself and asked if it was okay if Innocent took care of the paperwork and got me on my way. Innocent was also very professional, but personable, and when he went over all of the options for my rental. He then went over the car with me and I was on my way within a very short time. Despite losing hours out of my day, I was able to get everything done that was on my schedule, which helped keep me from losing even more money. I had no issues returning the vehicle, and was even given some extra time because the shop took a little more time than expected due to a couple other items that needed to be fixed properly. I cant really express how grateful I am for how well I was treated. Being stranded in an unfamiliar area and at a situational disadvantage, I was treated kindly, with respect, and appreciated. It would have been easy to have been taken advantage of, and I was not. Thank you so much for your help and for being not only fair, but truly for going above and beyond. Thank you again so very much. You really helped turn a bad situation around and made my day much, much better.
Feb 21st, 2024