OYO Hotel Mona Lake Muskegon

Hi Aaron,Thank you for choosing OYO Rooms for your recent stay! We are delighted to hear that you found our hotel to be great with affordable rooms and excellent service. Providing a comfortable and memorable experience for our guests is our top priority.If there is anything else we can assist you with or if you have any further queries, please don't hesitate to reach out to us at [email protected]. We'll be more than happy to help!Warm regards,Team OYO

Hi Lori,Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during your stay. We understand that the name discrepancy and unavailability of the room made it difficult for you to locate the hotel. We will definitely work on improving this aspect to ensure a better experience for our guests.Regarding the wifi, please accept our apologies for the inconvenience caused. We would like to assist you further in resolving this issue, so please reach out to us at [email protected] with your booking details, and our team will be happy to assist you.We also apologize for the oversight in not providing washcloths during your stay. Your feedback is valuable to us, and we will make sure such instances are not repeated in the future.We're glad to know that you found the room comfortable and the bed to your liking. Your suggestion for an additional chair has also been duly noted.Once again, we apologize for the inconveniences caused and appreciate your valuable feedback. We hope to have the opportunity to serve you better in the future.Team OYO

Hi Joseph Jones,Thank you for reaching out to us and bringing this matter to our attention. We apologize for any inconvenience caused during your recent stay.We understand your concern about the delay in receiving your deposit back. Please be assured that we take this matter seriously and we are actively looking into it.To assist you further, we have forwarded your issue to our dedicated team. They will investigate the matter and ensure that your deposit is processed as soon as possible.If you have any additional questions or require further assistance, please feel free to contact us at [email protected]. We are here to help.Once again, we apologize for any inconvenience caused and appreciate your patience in this matter.Team OYO