Chamber of Commerce

      AcenTek

      ( 36 Reviews )

      AcenTek
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      Hours

      Tuesday:
      8:00 AM - 4:30 PM
      Wednesday:
      8:00 AM - 4:30 PM
      Thursday:
      8:00 AM - 4:30 PM
      Friday:
      8:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.7 - (36 reviews)
      16
      5
      7
      3
      5
      Read Our 36 Reviews

      Chamber Rating

      3.7 - (36 reviews)
      16
      5
      7
      3
      5
      › ‹
      • Anthony Pulido

        If you live in a rural area forget about having any consistency from this company. Customer service is virtually non-existent and the product is bad
        Dec 22nd, 2023

      • KT Obrecht

        Technician Kirk was super! Was very patient with my many questions and answered all of them.
        Dec 16th, 2023

      • David Villarreal

        My internet went out. I called and they apparently hit a line while running fiber optics. I called back 31/2 hours later and they had no status or information on when it will be back on stating they have no update. Where is the continuity in this company? Very un- professional. You would think someone has a handle on this. The right hand has no idea what the left one is doing!
        Nov 26th, 2023

      • Mr. Banjos

        I specifically stay with this company because I like being able to call and quickly and easily connect with an actual person who can help resolve my problem. That said, its always two steps sideways with these guys. Call to complain that my cable box keeps putting up these pop-up messages, they put in a new cable box that doesnt put up the old pop-up messages, but now puts up new ones all the time. Then they want me to do some planned upgrade so they want some guy to scope out my house, and I schedule on my one day off during the week, the guy shows up and doesnt bother to knock just concludes no ones home and leaves again. Then I called and asked why he was leaving and they said he mustve seen all he needed to and then they wanted up leaving me a voicemail anyway that he just thought no one was home and left. Like mad frogs in a bucket.
        Nov 20th, 2023

      • John Murzin

        Cannot get through to customer service prompts will not work
        Oct 6th, 2023

      Read Our 36 Reviews

      About
      AcenTek

      AcenTek is located at 5351 M-37 in Mesick, Michigan 49668. AcenTek can be contacted via phone at 231-885-1000 for pricing, hours and directions.

      Contact Info

      •   231-885-1000

      Questions & Answers

      Q What is the phone number for AcenTek?

      A The phone number for AcenTek is: 231-885-1000.

      Q Where is AcenTek located?

      A AcenTek is located at 5351 M-37, Mesick, MI 49668

      Q What is the internet address for AcenTek?

      A The website (URL) for AcenTek is: http://www.acentek.net/

      Q What days are AcenTek open?

      A AcenTek is open:
      Tuesday: 8:00 AM - 4:30 PM
      Wednesday: 8:00 AM - 4:30 PM
      Thursday: 8:00 AM - 4:30 PM
      Friday: 8:00 AM - 4:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 4:30 PM

      Q How is AcenTek rated?

      A AcenTek has a 3.7 Star Rating from 36 reviewers.

      Hours

      Tuesday:
      8:00 AM - 4:30 PM
      Wednesday:
      8:00 AM - 4:30 PM
      Thursday:
      8:00 AM - 4:30 PM
      Friday:
      8:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:30 PM

      Related Categories

      Ratings and Reviews
      AcenTek

      Overall Rating

      Overall Rating
      ( 36 Reviews )
      16
      5
      7
      3
      5
      Write a Review

      Anthony Pulido on Google

      image If you live in a rural area forget about having any consistency from this company. Customer service is virtually non-existent and the product is bad

      Business Response on Google Dec 26th, 2023
      Thank you for letting us know how you feel, Anthony. We value our customers' feedback and work hard to provide only the best service available. We were happy to provide service to your address when other providers wouldn't, based on your very rural location. And, once again, we are excited that your area is one of the next places AcenTek will be bringing fiber to. We believe that all our customers, even those who live in very rural locations, should get to enjoy the benefits of that fiber internet has to offer and we are so glad that this will soon include your home. If you have questions, please contact our team directly at 888.404.4940. Thank you.

      KT Obrecht on Google

      image Technician Kirk was super! Was very patient with my many questions and answered all of them.

      Business Response on Google Jan 1st, 2024
      Thank you for letting us know what you think. Thank you for trusting AcenTek as your provider. We look forward to serving you well into the future.

      David Villarreal on Google

      image My internet went out. I called and they apparently hit a line while running fiber optics. I called back 31/2 hours later and they had no status or information on when it will be back on stating they have no update. Where is the continuity in this company? Very un- professional. You would think someone has a handle on this. The right hand has no idea what the left one is doing!

      Business Response on Google Nov 15th, 2023
      We understand how important our services are and, like you, we want everything to work perfectly all of the time. We work hard to prevent all disruptions to service, but when something does happen, we respond as quickly as possible. That is why we have local teams available to address these types of challenges. When you contacted us last night, we immediately dispatched a crew. The season and also the time of day presented us with some additional challenges, but we did not stop. We knew this was a problem that couldn't wait until daylight and so our team continued working until the issue was resolved around 10:30pm. We sincerely apologize for any inconvenience this caused you.

      Mr. Banjos on Google

      image I specifically stay with this company because I like being able to call and quickly and easily connect with an actual person who can help resolve my problem. That said, its always two steps sideways with these guys. Call to complain that my cable box keeps putting up these pop-up messages, they put in a new cable box that doesnt put up the old pop-up messages, but now puts up new ones all the time.
      Then they want me to do some planned upgrade so they want some guy to scope out my house, and I schedule on my one day off during the week, the guy shows up and doesnt bother to knock just concludes no ones home and leaves again. Then I called and asked why he was leaving and they said he mustve seen all he needed to and then they wanted up leaving me a voicemail anyway that he just thought no one was home and left. Like mad frogs in a bucket.

      John Murzin on Google

      image Cannot get through to customer service prompts will not work

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      Overall Rating

      Overall Rating
      ( 36 Reviews )
      16
      5
      7
      3
      5

      Write a Review

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