Uncle Ed's Oil Shoppe

Anthony, Lucas and Myles were all great!
Apr 2nd, 2024

Mar 30th, 2024

Fast professional service from a friendly crew! All smiles and all questions answered!! Super happy!
Mar 27th, 2024

Got a quick and easy oil change by Lucas, explained what I needed to do professionally and got finished in about 10 minutes. Been coming here awhile for oil changes and been met with great staff and service.
Mar 25th, 2024

Below was my review two days ago. Management was not on-site during this incident and has acknowledged certain protocols were waived which resulted in our disappointment. Since then, Uncle Eds management, Anthony, has handled this situation with professionalism and respect, which is turn, has earned our respect for this location. Thank you Anthony and ownership for promptly handling and treating us well, as well as correcting the issue.Went to Uncle Eds on April 1st around 12PM. Waited while my oil got changed, everything seemed fine. When it seemed the service was wrapped up, I was asked to turn my car on to do an engine check. About 10 seconds after turning my vehicle on, my sensor went off, beeping nonstop, with a message saying, OIL PRESSURE LOW. TURN ENGINE OFF. Obviously concerned about this, I let the staff know and at first, it was chalked up to a sensor issue or the car not reading the new oil properly. Fine. I was asked to turn my car on a few more times, and the oil percentage was even reset. Still, the message on my dash persisted. I could tell there was an issue because when I would turn my vehicle on, it would lightly shake - not normal. Finally, a recheck of the oil compartment was done, only to find that my compartment was emptied, but no new oil was put in my vehicle. So, I was turning my vehicle on and off several times with no oil in it. Yes, this alone can damage the vehicle. After they actually put the oil in my car, my engine light came on. My engine light wasnt on before I went to this oil change today. They then ran a small diagnostic on the vehicle and said that code P0011 was coming up, had they recommended I take my car to a mechanic sooner than later. I type this as Im sitting at my dealership, after paying $180 for them to diagnose my vehicle. Im out of a car for the night until they can figure out whats wrong with it. I have been to this Uncle Eds once before. My previous experience with Anthony was just fine. The staff in today was polite and kind, but it really left a bad taste in my mouth as not only was there no oil in my car by the time I was supposed to leave, but that experience could have now caused damage on my vehicle that wasnt there before I went to the oil shop this morning. I hate to be this person but I will be making a call to the shop to speak with the manager after my car is diagnosed. Truly disappointing.
Mar 27th, 2024