Home Services at The Home Depot

Jacob Miller _{on Google}

Jun 9th, 2015

I hired Home Depot to install flooring in my dinning room and living room. To say the least it was a disaster. The woman who measured my flooring made an error which lead to me being kicked out of my own house for two weeks. Then while trying to resolve the issue, I found that the employees were not mentally equipped to deal with solving my problem. The higher I got up the chain of associates to managers the worse it got. The employees lied to the managers to hide their lack of general knowledge and short comings. I beg everyone that may stumble upon this review to please go a few blocks down the road, and shop at Lowe's. Never again, will I go to Home Depot.

Joy Russo _{on Google}

Aug 21st, 2022

In early February I ordered carpet through the flooring department. I was assured quality installation and complete satisfaction. Upon purchase I insisted installers wear a mask and booties. My carpet didn't arrive for six weeks. The installers that arrived couldn't speak English except for one and not very well. I tried to convey I wasn't happy with the seam and an obvious flaw in the carpet. They just laughed and left. I contacted the scheduler voicing my concerns. She said give it a few weeks of vacuuming and let us know. I recontacted the salesman and the special order coordinator at the Ludington store in addition to one of the managers. They told me I had to work through the installers. All in all I had 5 no show appointments. Two in one day. I had an in-person meeting with the store manager. He assured me he would get them out to my home. The field supervisors refused to answer my calls. The scheduler completely ignored my text messages and only made excuses, blaming covid for the lack of good service and quality installers. The absolute WORST CUSTOMER SERVICE I'VE EVER RECEIVED! I still don't have a resolve. I've lost income enough to pay for more than half the price of my carpet.