Fifth Third Bank & ATM

Mar 12th, 2023

UPDATE: I called the # below and was directed to another #. They said they don't know why I was told to call and that the # provided because it was a standard reply... basically to save face... and they refused to help me. I was talked into opening a business checking account to "hold" our ticket sale money for our 20th year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently they had been charging $11 a month; and I am not sure how long b/c online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back. I stopped into the branch in Ludington in April 2022 since I was visiting from out of state; one of the bankers said she would "run it up the pole" and get back to me... months went by and nothing. I called back and she said she was waiting for me to call her back!! What?! Why would she think that?! She was the one supposed to be getting me info! She assured me she would be working on it. Again, a month or two went by... I called and spoke to someone else, she told me she would call me the next day... nothing. Almost a week later I received a phone call stating that they were only going to refund 6 months of charges. Well, that just doesn't seem fair when I first contacted them about this well over a year ago!! So really, it should have been 21 months since no one responded to my request for help for nearly two years! I have been trying to call the regional manager and have left two messages with no response. NEVER use this bank.
Dec 24th, 2022

Apr 21st, 2022

Mar 22nd, 2022

Great bank they fixed my Overdraft fee twice
Oct 26th, 2021