Ascension Eastwood Behavioral Health at Farmington

I have been a client here for three years. The receptionist and front office staff have always been respectful and helpful. I have witnessed others giving them a hard time and being difficult. Respect is a two-way street. Nicole Bryant is absolutely fabulous - I could not ask for a better therapist! Dr. Glitz and I discuss treatment options and we discuss her recommendations. She does run behind at times but I know that is because some clients need a bit more time than others and she is very thorough. I never feel rushed when I'm meeting with her. Note: Mental health providers in Michigan are understaffed and stretched thin. Delays and wait times are common with almost every provider nowadays. Extending a little post-pandemic grace goes a long way.
Aug 3rd, 2023

The receptionist are always so nice & my therapist Anna is so caring. I look forward to my appointments. She has helped me through so much
Jul 14th, 2023

Receptionists are rude and cause so much miscommunication
Feb 12th, 2023

***Edit for management - I did indeed file a formal complaint and never heard back from anyone from corporate. The clinical supervisor was gracious enough to offer to reach out, but I heard nothing from the parties responsible for the problematic individual. My best friend/fellow client however, did receive a call from corporate regarding a recent complaint she filed. She did not even file a recent complaint, though our last names are similar and likely listed next to each other in the EHR. There seem to be several pieces consistently falling through the cracks. My experience with Jill Becovic is unparalleled. I have been in and out of therapy since I was a teenager for anxiety treatment. She is the best clinician I have ever had. Non-judgmental, realistic, genuinely caring, and provides robust and feasible insight. I will say, however, it is disheartening that the below reviews that are negative are primarily about the receptionist. Client experiences with this individual alone has substantially brought their google reviews down. This is a shame, because the clinicians are amazing. I too have had several issues with the receptionist and was hopeful that Ascension would be more proactive in mitigating further issues with her. As the face of a mental health clinic, the receptionist is rude, curt, and unprofessional at best. I too work as a clinician for another practice and wouldnt in my worst nightmares have an individual like this working front-of-house for this line of work. My review is for the clinicians of this clinic only - they are fantastic. If you can handle the receptionist, you will have a fine experience.
Feb 8th, 2023

Feb 4th, 2023