Certified Flooring Installation Inc.

Had carpet installed by CFI through Home Depot. The initial install was good. after 4 years the carpet began to split at one the seams and began delaminating. Notified and requested a repair. CFI did send someone to my home to do a repair on the seam. within 2 weeks carpet was back to the same condition and falling apart again. When i notified CFI the carpet was falling apart they sent more team members out to review and stated carpet cannot be repaired but they would get in touch with Home depot and work on getting my carper fixed/replaced. They took WEEKS and I mean WEEKS to respond. said they forgot my name at one point and that's why I had not heard back. after weeks of waiting they did nothing, turned me over to home depot for them to also claim my warranty was voided and now my carpet is falling apart due to a faulty product, install and repair job!! SO Disappoint with the customer service and overall experience with this!!
Apr 9th, 2024

The flooring teams from CFI did a great job on my home in Mason, Ohio. The hardwood team was extremely professional and their attention to detail was unmatched. The finished product was awesome. I highly recommend them for you next flooring install.
Mar 30th, 2024

CFI Livonia installed our carpet today (we purchased through Home Depot) and H was incredibly professional, was very detail oriented, and provided thorough explanations throughout the installation. He did a great job installing our carpet and we were extremely pleased with the entire process.
Mar 28th, 2024

Ben from your company installed our carpet last Monday. He did a fantastic job. Hope to get him with our next install.
Mar 21st, 2024

CFI was to install my vinyl plank flooring on Tuesday. They came out and said flooring was too cold because delivery people left it in garage. Kevin said he would be back Thursday. No show. Shanice at CFI said he would be back Saturday. No show again. Called CFi and they arent open on Saturday!!!!Terrible customer service!!!! Someone should get fired and Home Depot should contract with a different installer! TERRIBLE service!!!
Mar 19th, 2024