Allied Van Lines

Brian Ward _{on Google}

Jan 6th, 2024

I recently moved to Lansing, MI and had Allied Moving do my household move, all the way from Albuquerque, NM. For the most part things were fine during the move, now I admit I did not deal with Allied in Lansing at all, so this is not on the local establishment. This review is for the corporate Allied Folks. Absolutely HORRIBLE claim service.
1. First they overcharged my weight and owe me a refund, that still has not been paid.
2. The driver shows up to offload my belongings into a storage shed and says he left his paperwork at home and there is nothing to go by on the inventory of my property. Uh....ok fine....they unload, moaning and groaning the whole time about me making comments for handling fragile boxes, do not stack them on the side, etc, etc. Anyway driver leaves, emails me that night and says sign off electronically, he is being pushed to submit his paperwork, blah blah.
3. Next day I realize that several items are not in the inventory, i.e. they never were delivered.....so I file a claim, explain what is happening. 15 days later.....yes 15 days! They say, "our paperwork shows it went into storage, we are not responsible", I said whoa Nelly.....it never got delivered!
4. Challenged the claim and explained also after calling the driver for Allied, he says and I quote, "yeah I never unloaded them, those items were in the belly of the truck and are too large to ship to return to me". He then says call and file a claim. So they KNOW I never got the stuff and still denied the claim. Pitiful.....if you value your belongings, I would be watching these movers like a hawk on packing and unpacking, and I would make them go line by line on all 38 pages or whatever of their inventory process, and NOT give them an out, for "I left the paperwork at home."
Just disgusted with this company right now. Would never use them again.

donald sicotte _{on Google}

Jul 19th, 2023

Great company !! Customer service was amazing and the sales team is very knowledgeable!!

Mike Zumbaugh _{on Google}

Dec 23rd, 2022

I used Allied to move me from Tennessee to Michigan. The salesman talked me into an extra $134.75 charge for packing our mattresses into protective boxes. The driver didn't bring the boxes with him when he showed up to load my belongings. So, I requested a refund of the extra charge. Allied is refusing to reimburse this fee, stating that the overall weight of my shipment went over their original estimate. NOT MY FAULT! I still didn't receive the service that I paid EXTRA for. I highly recommend you look elsewhere for a moving company!