LaFontaine Collision Center & Body Shop of Lansing

Dec 26th, 2023

Service guys are very polite and professional
Nov 15th, 2023

Mark Shade, I believe is the best paint guy in the state, LaFontaine should be very thankful $$ to have him on there team..
Nov 12th, 2023

Worst experience Ive ever had at a body shop. Had my vehicle a week shy of two months for some paint repairs on my vehicle. Tried to give it back to me with parts still on my floor and parts in the back floor board. Dust covered almost every part of my vehicle. Asked if they would get me a towel so I could clean out my car and they actually went and got me one. Was then asked if they could keep my car as they needed to polish something. So, I came back the next day only to inspect the paint and realizing they missed a whole section as well as nicked my front hood hinge. Showed them both spots and they kept the vehicle for an additional two weeks. Came back to get the car a third time and the nick is still in the front hinge and Im missing two hinge pin screws in my doors. Im just glad they were not working on anything Internally.
Nov 18th, 2023

This was a nightmare experience for me. The initial time frame and estimate were extended, fine that was fair. I got my vehicle back and things were not right. I take it back to them and they immediately start telling me this was nothing to do with the work they did but leave it there and theyll look at it. They tow my truck to another place without telling me, the discover it was low on coolant. They put coolant in and they attempt charge me $300 for a tow and for coolant. I had to contact my insurance adjuster who immediately agreed that the work on the radiator would have effected the coolant levels and said insurance would cover it. When I got my truck back the second time the back up sensors were messed up and my back brake pads were shredded to metal (likely from the tow they didnt tell me they were going to do) I will never go back. The staff was rude and combative throughout the experience, they told me they didnt do work to the radiator but the insurance adjuster said based on the paperwork they turned in that they did. It was awful
Nov 17th, 2023