Mercedes-Benz of Kalamazoo

Dawn Wilson _{on Google}

Apr 4th, 2024

I had an exceptional experience purchasing my new car at LaFontaine Mercedes-Benz Kalamazoo, all thanks to Ashley O. She truly went above and beyond to ensure I found the perfect vehicle. Ashley's professionalism, attentiveness, and expertise made the entire process smooth and enjoyable. She listened to my preferences and found me exactly what I was looking for. I highly recommend Ashley to anyone in the market for a Mazda or Mercedes. Thank you, Ashley, for your outstanding service!

Keon Jonson _{on Google}

Feb 28th, 2024

Tracy is a great sales lady great conversation and got me out with a new mazda definitely will shop here again

Arthur McClenney _{on Google}

Feb 15th, 2024

Received a quick turnaround serving our vehicle.

Leshon Pierson _{on Google}

Feb 7th, 2024

Very disappointed had my car Towed in, to Orin B Hayes November 2023 because it wouldnt start it set there for 2 weeks
waiting to be diagnosed I was told the motor was no good and needed to be replaced and the cost would be $13.000 thousand for a new motor and they couldnt get a new Motor until end of January 2024. I had car towed away for a second opion real cause of cars problem bad battery . Solution Costco new battery $120 also to ad insult to injury Orin B Hayes refused to refund $140 for giving that false diagnoses.

Ariana Haghani _{on Google}

Apr 9th, 2024

I reached out a week ago to purchase a G550 at this dealership. We agreed on numbers, had a signed buyers order, and I was sent the financing application. My credit was immediately pulled and then they went silent on me. Kept giving me the run around for 6 days. In the meantime, I got my own approval through my private banker. Today, Chris, the sales manager, leaves me a voicemail that they cant sell me the car and want to sell it to local. Extremely unprofessional to waste a week of someones time, run their credit, impact their credit, and most of all waste my valuable time just to bait and switch them. I asked MULTIPLE times if they could ship and Alex, the sales guy, said yes and even had given me the quote. Who runs someones credit on a car that they had no intention of selling?! They basically just said sorry, but that it wouldnt change the fact that they want to sell the car locally. So BUYER BEWARE. this dealership will bait and switch you, run your credit and then wash their hands of you. Absolutely tasteless and poor business practice. Would not recommend doing business with them.