TrueSleep Mattress Store Kalamazoo

I am so so pleased with my mattress, when I tell you how much better I sleep! Wow!!! Good customer service, and delivery right at your door!
Apr 6th, 2024

Gary L. This is the worst retail mattress store I have ever tried to do business with. I'm saying tried because I purchased Nectar Hybrid mattress on January 12, 2024 then a month and a half later a mattress was delivered to my house on last day of Feb. and it was the wrong mattress. Tried to return it but the sales girl refused to call the guys who delivered it 20 minutes ago. Today is March 29, 2024 which is 79 days from the date of purchase and I still don't have the Nectar I paid for! Sales girl told me not to buy from Amazon because they are not Nectar mattresses but she would match their price. The owner thru a speaker phone call & the head salesgirl have lied to me many times. "The mattress will be here in 10 days to two weeks, The mattress is made in Indiana when the label on the box says made in Mexico. Was told the Indiana Nectar plant was having problems with the Hybrids. When I called the Jeffersonville Indiana plant I was informed they have no paper work with my name or the order number I gave them. Called the Nectar help line but was told because of a Drop Ship situation they cannot help me. I am going to call the company that delivered the mattress and pay them to load it up and then drive with them back to True Sleep (not worried about that pick up fee because it will just added to reimbursement court settlement) then try to get my money back because that salesgirl told me she would not return my money because she does not have the product. I tried calling her 7 times but she would not accept my phone calls. I talked to the Kalamazoo police today and they advised me that they will accompany me to the store because they feel there will be a confrontation. I went to this place to buy from a local business, BIG MISTAKE! plus this scenario is extreme negative advertising for the Nectar Company. All I want is want I purchased, so once again beware of the True Sleep Store on Drake Road in Kalamazoo.
Mar 29th, 2024

Joel and Dustin were amazingly helpful - install and set up went amazingly well and my Dreamcloud bed is better than expected. Thank you again for such great service
Mar 18th, 2024

3/19/2024 - UPDATE: 3 WEEKS FROM THIS ORIGINAL POST - STILL ABSOLUTELY NO CHANGE. MORE LIES, NO REPLACEMENT, STILL HAS NOT PICKED UP THE WRONG MATTRESS. DO NOT SHOP HERE!! DO NOT SHOP HERE UNLESS YOU WANT TO BE LIED TO, HAVE THE SALESPERSON ORDER FOR YOU WANT THEY WANT YOU TO HAVE - NOT WHAT YOU WANT, HAVE YOUR MERCHANDISE HELD HOSTAGE, BE LIED TO REPEATEDLY (THEIR EXCUSES ARE SINCERELY AMAZING - THEY MUST KEEP A SCRIPT SOMEWHERE), LIE TO YOU SOME MORE - FOR MONTHS!!!! RUN - RUN - RUN - DO NOT WASTE YOUR TIME, YOUR PRECIOUS MONEY OR YOUR SANITY! IF I COULD GIVE A NEGATIVE 100 ON THIS RATING, EVEN THAT WOULD NOT BE ACCURATE ENOUGH. THIS IS THE BIGGEST SCAM COMPANY I HAVE EVER ENCOUNTERED. THE POSITIVE REVIEWS YOU ARE SEEING HERE ARE MORE THAN LIKELY FAKES. IF YOU READ THEM CAREFULLY, THEY ALL SEEM TO BE WRITTEN BY THE SAME PERSON OR AI. THE REAL POSTS ARE ALL THE COMPLAINTS - THEY TAKE YOUR MONEY, LIE TO YOU ABOUT YOUR MERCHANDISE, IF YOUR LUCKY, YOU GET YOUR ORDER CORRECT AND IN FULL AND TAKE MONTHS TO DO THAT.
Mar 13th, 2024

Cecelia was wonderful. Very helpful
Feb 13th, 2024