PNC Bank

Not impressive. Wait is always an inconvenience. They never have enough tellers available - very short staffed. Would be incredibly nice if they opened their drive through service option again.
Feb 19th, 2024

I have had an account for over 20 years with this institution. When they switched over to the chip card I have had at least twice a year my card information stolen for large amounts and then disputes that take 90 days to process. One of the locations in town recently switched to cashless, which means if you need access to your funds you can use the ATM but the staff inside can not help you at all. This is an issue if your card was stolen and now your card is locked/closed. I recently tried to close my account after yet another stolen card. The teller looked at my info and said in a day or two once my current deposit cleared I could speak with a banker to close my account. The next day, I logged in to my account to find a fee had been assessed to my account from PNC. The following day I went in to resolve it and was told no bankers are available but I can call the 800 number. I called said 800 number and I was then hung up when I got to a person. The second I got to speak with person reversed the fee and told me I had to wait until the dispute on my account from above was cleared even though they had given me the money back already, yet he could not close it until the end of the 90 days, which no other person had told me. So if you enjoy poor customer service, your funds or card being stolen multiple times a year, getting the run around for any of their "services" and not being able to close your account then this is the place to go. Otherwise, find a different institution to do business with. I unfortunately could not leave a zero star rating thatI would have preferred to do.
Nov 8th, 2023

Its almost impossible to reach anybody by telephone. Their new phone system transfers the call and it rings and rings for three minutes or more and no one answers.
Aug 4th, 2023

While my experience has never been bad at this location, the teller to customer ratio is always poor, unless you happen to stop by just before close, or right when they open. There was also a environmental fee for sending a paper statement to the tune of 2 dollars a piece, yet I still manage to get ads for a credit card, roughly monthly, at no cost. While it is understood that the majority of banking is now online, there is still a customer base that uses in person services, also those who require assistance due to app failures.
Jul 8th, 2023

While my experience has never been bad at this location, the teller to customer ratio is always poor, unless you happen to stop by just before close, or right when they open. There was also a environmental fee for sending a paper statement to the tune of 2 dollars a piece, yet I still manage to get ads for a credit card, roughly monthly, at no cost. While it is understood that the majority of banking is now online, there is still a customer base that uses in person services, also those who require assistance due to app failures.
Jun 26th, 2023